Health Systems Field Equipment Specialist, Houston

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson’s Customer and Sales Support team is growing, and we’re looking for a dedicated and driven Field Equipment Specialist to support our customers in the Houston, TX area. This is an exciting opportunity to play a key role in delivering exceptional service and support to our valued clients.

To ensure optimal service coverage, candidates must reside in or near the Houston area.

In this vital role, you will enhance the experience of both our account managers and customers by streamlining the equipment ordering and delivery process. While serving as a critical liaison between sales teams and customers to ensure seamless equipment logistics, you will bridge service gaps by providing timely, clear communication and exceptional customer service. Travel within the territory is frequent (approximately 2 to 3 days a week) in supporting field operations and customer needs. No overnights or weekends are needed.

Key Responsibilities:

Order and Delivery Coordination

• Provide weekly updates on backorders and status of CES orders to account managers and customers.

• Ensure timely communication from the CES team when equipment orders are ready for delivery.

• Confirm and streamline the process for drop-ship orders, coordinating lead times from suppliers to synchronize deliveries.

Quality Control and Issue Resolution

• Implement a quality control process for loading and delivering equipment, ensuring any issues are promptly communicated to relevant parties.

• Coordinate with the DC and setup teams to address missing or broken items before and after delivery.

• Monitor and manage phased orders, ensuring they are entered with distinct order numbers to prevent delivery issues.

Customer Communication and Relationship Management

• Act as a liaison between customers and internal teams, keeping customers informed of scheduling updates, ETA changes, and delivery status.

• Engage with customers to gather feedback and address any challenges related to equipment delivery or installation.

Process Improvement and Strategic Planning

• Collaborate with internal teams to refine processes around equipment ordering, delivery, and customer communication.

• Participate in strategic meetings to align equipment delivery projects with broader company goals, supporting long-term client relationships and business growth.

Expectations:

• Proactive Communication: Maintain open lines of communication with account managers, customers, and internal teams to ensure timely updates and resolution of issues.

• Customer-Centric Approach: Deliver a seamless and positive customer experience by anticipating needs and providing solutions.

• Attention to Detail: Ensure accuracy in order processing, delivery scheduling, and equipment handling to prevent errors and enhance service quality.

• Collaboration: Work collaboratively with the CES, DC, and setup teams to achieve coordinated and efficient equipment delivery.

• Problem-Solving: Quickly address and resolve any challenges or discrepancies in the equipment ordering and delivery process.

Minimum Requirements:

• 2+ years relevant experience

Preferred Critical Skills:

• 2+ years’ experience in logistics, account management/support, or a related field.
• Proven successful in managing competing priorities/projects simultaneously while prioritizing effectively.
• Excellent communication and presentation skills.
• Proficiency using MS Office applications
• Customer service orientation with a focus on building strong