Executive, Sales & Artistry - San Antonio

The Role:

We are looking for a driven, passionate superstar to join Team Tilbury as our Sales & Artistry Executive. The Sales & Artistry Executive is responsible for representing the authority in the industry through sales, education, and artistry for a large multi-retailer territory. The Sales and Artistry Executive is also responsible for the effective and efficient operations of the Charlotte Tilbury account in both Department and Specialty stores. An ambassador for the Charlotte Tilbury brand, the Sales and Artistry Executive is always reflecting the brand values with the Charlotte Tilbury Strategic Priorities at the forefront. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Executive is also responsible for strategizing future needs while executing with excellence: sales, brand engagement, merchandising, operations, training, retailer relationships, Human Resources and employee development, among other tasks in this position.

This role exudes passion and enthusiasm for Charlotte Tilbury to the customer and in store support teams, which results in achievement of overall territory sales and strengthened Brand awareness.

Location: Based out of San Antonio, TX

Reporting Relationships: Reporting to the Regional Sales Manager or Field Sales Director

Key Responsibilities:

Sales

• Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS), Mix of Business (MOB), 0 + 12 Budget (Sales Plan), door ranking and product ranking.
• Determine and communicate individual and team sales targets and KPIs and develop by-door strategies to ensure targets are achieved.
• Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations.
• Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Think creatively to ensure year over year business growth.
• Participate in regional meetings, team conference calls and regular touch bases to share best practices and create solutions to address business needs.

Customer Service

• Lead by example at all times and consistently role model and promote MAGIC Service with the team and clients.
• Identify ways to improve Charlotte Tilbury service extended through retailemployees through in store support, training, and event execution.
• Manage customer queries and or concerns using sound judgement always with the goal of achieving positive outcomes.
• Work with the Education team to ensure continuous training and development is provided to the team ensuring Charlotte Tilbury standards are achieved in the areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Makeup applications, Charlottetilbury.com and proactive use of the customer database for direct clienteling opportunities in line with Company guidelines.
• Responsible for improving and evolving personal artistry skills as to lead by example in all areas.
• Provide an atmosphere that motivates and inspires MAGIC service, both internally and externally.
• Maintain a professional appearance personally and ensure the team also aligns with the CT dress code with both makeup and attire.

Team Development

• Proactively anticipate staffing needs including sourcing and selecting talent to deliver business objectives.
• Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand as a part of the Brand Expert team.
• Facilitate high impact trainings that include key in-store Retailer trainings (ie: Sephora BFD / Nordstrom Stay and Play).
• Manage and lead Sales and Artistry Coordinators through ongoing coaching and development. Responsible for the oversight of their performance in their role demonstrated via their retailer relationships, territory sales, and KPIs.
• Build a bench of candidates for growth through consistent development and investment.
• Create a positive, cohesive, cooperative team culture in store.
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity at all times through team meetings, trainings, and a collaborative leadership style.
• Recognize and celebrate great performance at all levels across all retailers.

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