Engagement Manager - Director/Sr. Director - Procurement

Company Description

Outcome-driven companies partner with WNS Denali to optimize their end-to-end procurement ecosystems, increase value, and outperform the market.  Our practitioners provide a range of advisory and managed services, along with technology-enabled solutions, that help organizations increase procurement’s strategic impact on key business outcomes. 

WNS Denali has been recognized by several key industry analysts for excellence in areas such as Procurement BPO Services and Digital Transformation Services, and our mission is to utilize our expertise to enable growth for our clients.

WNS Denali provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description

The Engagement Manager will act as the overall owner of the procurement program for a specific client.  He/she will lead the operations, make operational decisions and facilitate changes to services and ensure alignment on client expectations with the delivery team.  The Engagement Manager will attend day to day operational issues, managing client relationships; act as the liaison (i.e. single point of contact) with the client.  Engagement Manager is expected to use discretion in applying best practices and procedures to resolve issues, demonstrate a broad and thorough understanding and application of technical and/or specialized concepts and knowledge in business and procurement in solving client problems.  Engagement Manager is also responsible for implementing new processes, facilitating documentation and training necessary to roll out new sourcing programs, and overall change management activities required for client’s new procurement initiatives.
 
Key Responsibilities / Job Duties:
· Act as an active member of the Denali's Client Management team
· Provide leadership to the entire delivery team from a process, quality, and performance perspective
· Assist delivery leaders in setup and manage the central project queue, assign projects to team members
· Assist clients with rolling out procurement programs, including change management, communication strategy, and business process improvement initiatives
· Determine resource capacity of the delivery team needed to support client requirements
· Act as the first point of escalation with the team and client, communicating and resolving operational issues
· Arrange and coordinate training needs of the team on client-specific processes and requirements.
· Provide input on delivery team members to management regarding performance, recognition, etc.    
· Ensure the client engagement is executed successfully per contract requirements.
· Balance client requests against Denali’s interests
· Provide leadership and consultation on strategic projects with high importance and visibility within the client
· Meet with the client program management team on a weekly basis and lead operations discussions
· Prepare and track metrics reporting for the entire program
· Lead process improvement discussions to enhance operations.  Communicate changes to client and delivery teams
· Ensure client-specific processes and exceptions are documented in a category strategy and other available Intellectual Capital (IC)
· Identify areas of process inefficiencies and suggest improvements to management
· Take initiative to develop templates and job aids to improve efficiency and effectiveness of Denali processes
 
Knowledge, Skills and Abilities
· Strong consultative skills, including but not limited to change management, program management, business process improvement, sourcing methodology, eSourcing technology, RFX development and management, communications management, and marketing internal programs
· Mastery of client specific processes, terminology, political environment, systems and unique requirements by various business groups
· Strong customer service orientation
· Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)
· Negotiation skills are a plus
· Excellent project management skills including project planning, time management, multitasking, critical path definition
· A strong leader and a team player
· Solid decision making ability using available