Assistant General Manager (53434)

JOB TITLE: Assistant General Manager 

REPORTS TO: General Manager    

DIRECT REPORTS: No 

Who We Are 

B.HOM Student Living is a division of BH Management Services (BH), one of the nation's largest multifamily owners and operators. Established in 2020 to deliver specialized management services for student housing, B.HOM manages 30,000+ beds at 34 schools across the United States.   

Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, the team at BH and B.HOM strive to create a smarter way to live, invest, manage, and grow.    

We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of how far we’ve come and are ready to tackle what’s next. Come join us!  

Role Overview 

As the Assistant General Manager, you’ll have a big mission. If you choose to accept it, your mission will be to assist the General Manager with the management of all on-site operations and achieve property financial and operational objectives as defined by management. Duties include ensuring all traffic, prospect, leasing, renewal, and revenue data is accurate, producing daily, weekly, and monthly activity and operating reports, and correctly maintaining resident files. The position also works closely with the General Manager and other managers to ensure that all activities comply with all local, state, and federal employment, housing, safety, landlord/tenant, and real estate laws. Exhibits strong commitment to the service needs of the internal and external customers. Represents the company in a professional and courteous manner. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ is done here at B.HOM! 

Key Responsibilities 

• Work with the General Manager and other members of the property team to maximize revenues and adhere to budgeted cost parameters. This includes ensuring financial information and various analyses (ongoing revenue and expense items) are materially correct.  

• Work with office staff and collection agencies to manage collections. Oversee that all revenue data is posted correctly on all applicable management software. Oversee the billing of all additional rental income.  

• Take service requests from residents and work with the maintenance team to ensure adherence to customer service standards. Work with on-site staff to ensure that resident issues are dealt with in a timely manner and that proper follow-through is completed. Always prioritize resident needs and requests and follow up with residents to ensure satisfaction.  

• Work closely with the General Manager to ensure the establishment, implementation, and monitoring of operational standards and procedures.  

• Assist the Resident Life Director with scheduling, organizing, and hosting resident functions.  

• As required, show and lease apartments and inspect units, common areas, and property to ensure adherence to property standards.  

• Maintain awareness of customer acceptance and satisfaction.  

• Work with legal counsel and local officials to perform evictions as required.  

• Keep abreast of industry trends and local market conditions.  

• Compile data for special and periodic reports as requested.  

• With General Manager, train and develop on-site team members according to company policy and procedures.  

• With the General Manager and team, schedule turn keys and ensur