Sales and Service Product Owner- Remote (Anywhere in the U.S.)

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk.

Summary:

The Sales and Service Product Owner at GuidePoint Security will work on the cutting edge of Information Technology and Information Security. This position is for a self-driven technology fanatic who consistently tinkers, tweaks, learns and improves. The ideal candidate thrives in a fast-paced, technology-centric environment, enjoys challenges with new technologies (Cloud and Mobile), streamlines traditional operations, manages multiple initiatives and takes pride in enabling process with technology.

Role Requirements and Responsibilities:

• Develop vision and strategy for all sales and service applications and explicitly communicate the product goals.
• Take ownership and accountability for implementation, documentation, customization and maintenance of the Sales and Service products.
• Manage the product roadmap to maximize the value of the platforms.
• Maintain a working knowledge of the technologies and business processes to ensure Sales and Service applications are functional, scalable, and reliable.
• Manage the team and application landscape by focusing on thinking holistically, business value, collaboration, and simplicity of design.
• Communicate progress, expectations and issues to management and stakeholders in a manner that is transparent, visible, and understood.
• Establish relationships and respect with key stakeholders to drive collaboration and innovation through a customer service mindset and effective communication strategies.
• Be a champion who communicates continual improvement needs, provides team with professional growth opportunities, and leads through change.
• Develop, maintain, and adhere to policies, standards and IT best practices for design, operation, installation, security, and configuration.
• Be willing to seek out expert guidance and knowledge through various outlets including but not limited to the application communities, peers, support organizations, partners, and leading industry experts.
• Supervise recruitment, development, retention, and organization of the sales and service team including vendors in accordance with budgetary objectives and personnel policies.
• Provide after hours and escalation support as required.
• Possess strong client-facing written/verbal communication skills.
• Experience documenting, driving standardization and optimizing business processes with an emphasis on sales and service business processes and adjacent supporting processes.
• Working understanding of the Salesforce ecosystem including but not limited to applications such as CPQ, Marketo, RFPIO, IronClad etc.
• Experience reading, writing, and interpreting functional documentation and procedure manuals.
• Project management and system implementation experience.
• Experience with cloud based and modern user interface (UI) tools and technologies
• Highly self-motivated and directed, with keen attention to detail.
• Knowledge of managing applications in a secure, structured and growth-oriented environment. • Knowledge of leveraging sales and service platforms internationally is a plus.
• Other duties as assigned.

 

Education and Required Experience:

• Bachelor’s degree in a relevant discipline or equivalent experience
• 7+ years of experience as product owner of sales and service platforms and technologies setting strategy and roadmap.
• 7+ years of experience managing high functioning teams of 5-20 inclusive of internal and external resources.
• Salesforce certifications are a plus
• 5+ years working with middleware applications to facilitate automation
• Previous sales experience a plus, but not mandatory

 

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Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 750 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor