Employee Digital Experience Lead

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Employee Digital Experience Lead will play a key role improving the HR HelpNow portal experience for all employees, including a seamless transition across other HR platforms, such as Leo, onboarding and HCM.  This role will actively shape and enforce visual consistency across the platform.

The Employee Digital Experience Lead oversees the population and organization of content for HR platforms (HR HelpNow, Leo, HCM, ATS) to provide employees around the world with useful content that will enhance the employee experience by making HR information quick to find, easy to understand and delivered in a consistent manner.

100% remote opportunity for select US states*

Roles and Responsibilities:

• Work closely with People Operations and Content Owners (COEs) to apply human centered design and service design thinking approaches to the HR owned platforms.
• Drive UX design from early-stage concepts all the way through final delivery and launch in partnership with People Systems.
• Process complexities and competing priorities; effectively balances content deliverables to meet the needs of varying audiences. Routinely provides impactful and influential presentations or other knowledge-sharing activities with cross-functional audiences.
• Create and manage an HR HelpNow Content Index to ensure only updated, current knowledge articles are available for consumption. Requires collaboration with HR Centers of Expertise (Talent Acquisition, Total Rewards, Global Talent Management, People Systems).
• Plan and execute user experience focus groups to understand employee pain-points. Engage end-users to obtain feedback and input on HR Portal content, layout, navigation, etc. Document feedback and learnings to incorporate into overall improvement plan.
• Continuously measure effectiveness through portal and knowledge usage data and metrics.  
• Collaborate with the global and local content owners, including holding regular meetings to manage activities, timelines, and provide guidance to content owners. 
• Creating, editing, and maintaining documents used by employees for guidance (e.g., playbooks and wikis) for a variety of user personas.
• Collaborate on tools, templates, and timelines for content owners and developers for the completion of tasks. 
• Partner with Global Talent Management team, People Services and People Systems to create a global and seamless onboarding experience.  
• Design end user help material (i.e., guides, videos)
• Participate in HR HelpNow development, updates and enhancement projects to ensure exceptional people experience and functionality. Perform HR system testing (e.g., UT, UAT)

Qualifications

Required Knowledge, Skills, and Experience:

• Minimum bachelor’s degree or equivalent, preferred.
• Minimum 5+ years’ experience supporting HR Service Delivery organization.
• Minimum of 3 years of shown experience in user experience (UX) with a confirmed history of delivering valuable outcomes for customer-facing digital properties.
• Experience with low mid and high fidelity wireframing. 
• Comprehensive understanding and expertise with enterprise Content Management Systems.
• Web content curation experience: select, col