Member Services Lead Qualification Specialist

Member Services Lead Qualification Specialist

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Job Description

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Member Services Lead Qualification Specialist

Company Intro

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

About this role:

The role of the Member Service Lead Qualification Specialist plays a pivotal role in ensuring we are yielding highly intent leads to our Member Agents. In this role, you will engage with high-priority inbound leads with the mission of qualifying and dispositioning the potential buyer or seller to then yield via warm transfer (based on predefined selections) to our member agents. You will be talking to potential home buyers and sellers as well as Residential Real Estate Agents, and Brokers.

What you will do:

• Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
• Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads.
• Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents.
• Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents.
• Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process.
• Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication
• Utilize consumer and client feedback to optimize and enhance product offerings
• Take part in continuous professional development opportunities, world class training, coaching, and mentorship with access to industry leading research and thought leadership

Qualifications

• Bachelor's degree from an accredited, not-for-profit University or College.
• A track record of commitment to prior employers.
• 2 years of call center and/or professional experience.
• Proven experience in a lead generation, sales, or customer service role, preferably in the real estate industry.
• Strong time management skills and very detailed oriented.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads.
• Strong analytical skills with attention to detail for evaluating lead quality.
• A customer-focused approach with a commitment to providing high-quality support to both leads and member agents.
• Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
• A proactive and positive attitude, with a commitment to providing exceptional customer service.
• Enjoys working independently and as part of a team.
• Ability to work some nights and weekends.
• Evidence of strong academic performance in college

What's In It For You?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people an