Senior Director, Billing

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is seeking a REMOTE Senior Director of Revenue Cycle Strategy & Customer Performance to join our team!

Work Schedule: Monday – Friday; 8:00am-5:00pm EST

The Senior Director of Revenue Cycle Strategy & Customer Performance serves as a critical bridge between Revenue Cycle Operations, Sales, and Phlebotomy to drive measurable improvements in customer financial outcomes. This executive leader is expected to be a strategic voice at the table, shaping decisions that influence customer retention, operational efficiency, and overall financial performance.

This role oversees a team of RCM relationship managers (Directors) and specialized analysts who investigate root causes of non-payment, workflow errors, and operational breakdowns and engage with Sales and clients to steer process improvements and drive positive outcomes. The Senior Director collaborates closely with Field Support Directors to align revenue cycle initiatives with broader business priorities, ensuring that customer-facing and internal processes work in concert to improve the bottom line.

Areas of Concentration:

Strategic Leadership

• Serve as a trusted advisor and key decision-maker within divisional leadership forums, ensuring revenue cycle considerations are represented in strategic planning and customer-impacting decisions.
• Develop and execute a comprehensive revenue cycle strategy that aligns with divisional business goals and enterprise priorities and contributes to margin expansion.
• Translate RCM leadership initiatives into actionable revenue cycle programs that improve customer outcomes and financial performance.
• Maintain a forward-looking view of customer health, identifying accounts at-risk and driving interventions that support retention and financial stability.

• Operational Excellence & Performance Improvement
• Lead a team of divisional revenue cycle leaders responsible for identifying, analyzing, and correcting workflow issues that drive adjustments, denials, and write-offs.
• Oversee investigations into root causes of non-payment, including operational errors, customer process gaps, and internal workflow breakdowns.
• Drive the development of corrective action plans and long-term process improvements to reduce recurring issues and strengthen outcomes to improve the bottom line and customer satisfaction.

Cross-Functional Collaboration

• Partner with Field Support Directors to address customer-specific barriers to payment, including contract misalignment, ordering errors, service delivery issues, and communication gaps.
• Collaborate with Phlebotomy, divisional IT and National Accounts leadership 
• Lead a specialized team focused on resolving issues that fall outside of Sales involvement, ensuring comprehensive coverage of all revenue-impacting scenarios.
• Act as a unifying force across functions to ensure customers at risk of leaving receive coordinated, timely, and effective support.

Customer Retention & Risk Mitigation

• Mentor Field Support Directors to develop and execute mitigation strategies that address root causes and reinforce customer confidence and in presenting customer risk insights and recommended actions to executive and RCM leadership, ensuring visibility and alignment on retention priorities.

Financial Impact & Analytics

• Monitor key performance indicators related to revenue capture, bad debt, adjustments, and customer payment behavior.
• Use data-driven insights to prioritize initiatives, allocate resources, and measure the financial impact of process improvements.
• Present performance updates, risk assessments, and strategic recommendations to executive and divisional leadership.

Team Leadership & Development

• Build, mentor, and develop a high-performing team of RCM divisional leaders and subject-matter experts.
• Fosters a culture of accountability, continuous improvement, and cross-functional partnership.
• Ensure team members are aligned with enterprise revenue cycle strategy while remaining responsive to division-specific needs.

Minimum Qualifications:

• Bachelor’s degree with 10+ years of experience in revenue cycle management, healthcare operations, or related fields or Associate degree with 12+ years of experience in revenue cycle management, healthcare operations, or related fields, etc

Preferred Qualifications:

• Minimum 8+ year