Senior Customer Success Manager, California

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Through our award-winning technology, Presence connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to schools, districts, and organizations nationwide. Our growing network of 2,000+ clinicians has delivered over 7 million teletherapy sessions to K-12 students.

We are a remote-first, distributed workforce of 200+ corporate employees, headquartered in New York. We place a high value on “cameras on” engagement, schedule coordination and cross-functional communication to stay connected with each other when working in different places. Many roles require travel to create opportunities to engage in-person with our school partners, our clinicians, and each other.

About This Role

At Presence, we believe it’s our responsibility to help schools ensure their students have access to the specialized services they need. We’re seeking high-energy, sales-driven professionals to lead the acquisition, retention, growth and long-term success of key school district partnerships. In this role, you will own and manage a portfolio of strategic accounts, providing exceptional customer success while driving growth through renewals and expansion. Our customers are our most valued asset, and we must ensure they have the best possible experience with Presence.

The ideal candidate is results-oriented, excels in consultative selling, and brings a strong track record of success working with large, complex organizations and education systems.

Role Responsibilities

• Let’s get this one out of the way immediately – hit your quota!
• Own and manage a portfolio of school district accounts to ensure satisfaction, retention, and growth through exceptional customer success support and strategic partnership management
• Drive contract growth by identifying, targeting, and securing new stakeholders within a district through outbound prospecting, referrals, asking for introductions to other departments/schools and inbound inquiries
• Lead the full sales cycle from discovery and needs assessment through proposal development, pricing, and contract execution
• Act as a trusted advisor and liaison between Presence and existing clients, ensuring alignment between district needs and Presence’s service offerings
• Develop customized solutions based on a deep understanding of district challenges related to special education and mental health service delivery
• Collaborate cross-functionally with internal teams, including clinical services, operations, and marketing, to deliver a seamless customer experience
• Maintain accurate records and forecasting in Salesforce, including tracking activity, pipeline stages, key decision-makers, and deal progress
• Monitor key performance metrics, including renewal rates, new business acquisition, activity generation, customer satisfaction, and revenue growth within assigned accounts and territory
• Prepare and deliver strategic presentations and proposals to district leadership, special education directors, and other key stakeholders
• Lead implementation projects and onboard new and returning customers
• Serve as the internal point of contact for any escalations related to an assigned client
• Develop strong meaningful relationships with our clients and set up regular touch points to drive the relationship and value to our clients and act as their advocate 
• Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
• Stay informed on K-12 education trends, funding changes, and competitive landscape to position Presence as a leading solution provider
• Accurately forecast your weekly, monthly, quarterly, and annual bookings and revenue
• Experience with onsite visits, conference attendance, and ability to travel as business dictates, estimated but not limited to 35% - 50%

What we're looking for?

Proven Experience

• 4–5+ years of quota-carrying success in K-12, EdTech, or SaaS markets
• History of selling into school districts/education systems, navigating complex multi-stakeholder cycles and closing high-value contracts
• Consistently hit or exceeded sales targets in prior roles
• Experience leading cross-functional teams on customer-facing projects
• Track record of growing existing accounts—securing renewals, driving upsells, and sustaining top-tier customer satisfaction
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly

Sales Discipline & Execution

• Proactive revenue mindset to build and sustain a