Senior Services Account Manager, Financial Services
MicrosoftAbout the role
Are you passionate about putting the customer at the heart of everything you do? As a Services Account Executive (SAE) in our Services Sales Team, you’ll play a pivotal role in redefining how we deliver value through services.
You’ll act as a trusted advisor, guiding organizations to unlock the full potential of the Microsoft Services portfolio and achieve meaningful business outcomes. As a SAE, you are responsible for proactively selling the entire Services portfolio—from delivering core value through Unified Support, to accelerating impact with Unified Enhanced Solutions, and driving transformational change through Microsoft Consulting.
In this role, you’ll work closely with customers to understand their strategic goals, co-create tailored service solutions, and help them realize their ambitions. Your ability to build trust, foster long-term relationships, and elevate the customer experience will be key to your success.
As an experienced SAE, this role offers you the opportunity to accelerate your career growth, be part of a high-performing team, and develop, own, and close strategic opportunities that leverage AI and cutting-edge solutions to drive customer success and grow Microsoft cloud consumption.
We’re looking for innovative, high energy, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and excel at aligning diverse priorities to drive shared success.
If you're ready to make a real impact and help transform the way we sell services—your next great career adventure starts here.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges, internal landscape (e.g., organization structure, stakeholders, business performance), industry/sector challenges, regulations, trends, and futures (e.g., impact of artificial intelligence [AI], sustainability) to meet customer needs and drive customer satisfaction.
Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts aligned to documented customer business value and outcomes. Accelerate Microsoft Cloud differentiation (e.g., security, AI) against competitors and win more market share. Increase customer business value with advanced technology (e.g., AI) and drive consumption.
Leverages Microsoft Consulting go-to-market scenarios to drive intentional customer conversations about Microsoft Cloud adoption. Educates decision makers of assigned account(s) (e.g., business-functional area leads) on Microsoft's value proposition, aligned to the customer’s priorities and maturity, appropriately differentiating competitor solutions.
Account Team Orchestration
Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues to ensure successful creation, maintenance, and execution of the Industry Solutions account plan components, and a positive One Microsoft customer experience. Orchestrates and coordinates across the account team, customer success team, service team, and the Consulting account team, effectively influencing and collaborating with account-aligned and solutions-aligned, pursuit and delivery colleagues including Partners to bring the best resources to ensure customer success and satisfaction, successfully closing deals. Follows and champions the One Microsoft methodology (e.g., the common sales and delivery methodology for Microsoft).
Deal Excellence
Builds quality, close plans for all qualified opportunities, initially (at qualified stage) comprising the core Budget, Authority, Need and Timeline (BANT) information and commercial strategy for the deal, and progressing to include detailed customer procurement process, risks, and issues. Updates the close plan as deal progresses through each sales stage, securing Microsoft virtual Consulting account team and customer stakeholder buy in to schedule of activities for successful closure of the deal. Leads the consulting of the entire account team to execute the close plan, effectively influencing and collaborating with account-aligned and solutions-aligned, pursuit and delivery colleagues to perform agreed activities to successfully close the deal. Works with internal key stakeholder and approvers to ensure margin targets, consumption
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