Executive Client Partner - Healthcare

Company Description

Publicis Sapient (PS), a global leader in Digital Business Transformation (DBT), is looking for a seasoned technology and consulting Director of Sales for Digital Sustain and Digital ASM, to join the Global Growth team, which creates the global strategy, operating model, and organization for sustainable and systematic growth across the organization. As the leader in the sales team, you will develop, drive, and lead new business opportunities for Publicis Sapient’s post launch Digital Sustain Services in the United States and Canada.

Job Description

The Executive Client Partner is a strategic business leader responsible for managing a portfolio of accounts for the Healthcare vertical for Publicis Sapient. This includes expanding relationships, building a pipeline of additional opportunities and closing incremental business within existing accounts. You should have a proven track record of building business in the area of professional services centered on digital transformation in the Healthcare industry. Your experience should include: experience in consulting, managing relationships, identification of prospective buying points and respective decision makers and building relationships with them, development of tailored marketing/sales strategy, leading pursuit teams, creating & presenting proposals with support of a cross-functional teams and winning new business.

As the “ultimate” advisor to the client, the Client Partner must align the client’s expectations and Publicis Sapient’s deliverables in a way that supports the client success and yields outcomes that are meaningful for them.

Your Impact

• Manage all aspects of a client relationship such as building & managing executive relationships, creating an opportunity pipeline, ensuring client satisfaction with PS services and managing all commercial operations for the account(s)
• Have a partnership mindset and align with C level executives as a Strategic Trusted Advisor. Understand the client’s culture, capabilities, team structure, decision-making process and take decisions to ensure success for the client
• Demonstrated ability to take a consultative approach to engaging with executives
• Ability to listen, discern business issues driving the “Ask”, frame pertinent questions to shape and conceptualize likely solutions
• Demonstrated ability to take initiative, be self-driven and drive business opportunities towards an outcome
• Bring an integrative mindset geared towards combining Publicis Sapient and Publicis Groupe capabilities with an aim to solve client’s business problems
• Stay abreast of client’s industry trends as well as trends in the digitally enabled world.  This also includes how they affect client’s business and marketing initiatives
• Establish and nurture strong client relationships across business, information technology, operations,  vendor management and procurement functions
• Accountable for ensuring that all delivery teams engaged on the account(s) are upholding the quality on client deliverables and that we are meeting our contractual obligations to the client
• Accountable for a thorough understanding of and the up to date maintenance of the P&L for the portfolio of account(s)
• Take ownership of monthly, quarterly and annual revenue targets and ensure contractual arrangements meet defined commercials goals

Qualifications

Your Skills and Experience:

• Successful track record of building and managing business within a professional services/ consulting/ technology services environment or equivalent within the industry
• Strong understanding of the Healthcare sector
• Prior experience in working within or providing services to Healthcare companies, Midstream firms, Retailers, etc
• Experience of providing services to sectors other than Heathlcare is a nice to have
• Client/account management experience with primary accountability for peer-level client relationships at the C levels or equivalent within the industry
• Awareness of Healthcare industry trends, challenges, opportunities and disruptors
• Accountability for drawing up and delivering on annual client revenue and other goals
• Demonstrated ability to take a consultative approach to engaging with executives
• Ability to listen, discern business issues driving the “Ask”, frame pertinent questions to shape and conceptualize likely solutions
• Must be able to navigate a large organization and have the power of persuasion through content and confidence
• Demonstrated ability to work across internal organizational functions to cast, pitch and sell deals with relevant subject matter expertise and practice leads
• Extensive experience in creating pitch books, responses to RFIs and RFPs
• Ability to lead small and larg