Data Entry Specialist I

About Us

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Data Entry Specialist will be the hub across all departments: clinical lab, R&D, sales, and insurance teams to coordinate prompt handling of orders, fulfillment, and test results. Fulgent Genetics is looking for good problem solvers who are also energetic, customer-oriented, and dependable to join our Client Services team. This is an exciting opportunity for both recent grads and career change candidates. You will gain insights on all aspects of how a state-of-the-art genetic lab is run and how new products are developed. You will learn first-hand from our professional cross-functional teams new discovery and testing processes.

Key Job Elements

• Review and verify patient information on documentation received for each case.
• Scan in paperwork for cases received.
• Enter data on patient information sheet to CRM system.
• Maintain client services quality control through communication and problem solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery.
• Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.
• Document and maintain accurate records of verbal communication with customers: physician’s offices, medical facilities, medical staff and patients.
• Identifies problems with sample/specimen received; such as specimen types, missing patient information, missing ordering physician information or date of collection. Follow SOP and contact appropriate parties to correct problem.
• Provides guidance and relate management instructions of daily operations within Client Support Division.
• Meets and reports daily/weekly/monthly/quarterly goals for Client Support Division.
• Ensures safety and health of the workplace and team members.
• Escalates and redirects specific questions to Client Services Manager or Supervisors as needed.
• Resolves any processing errors.
• Ensures the used lab spaces and other workspaces are kept tidy, organized, and clean.

Knowledge/Experience

• HS Diploma or AA/AS degree preferred.
• Preferred 1 year of experience in data entry and client support in the healthcare industry.
• Experience with CRM systems, such as Salesforce or Siebel. 
• Knowledge of PHI and HIPPA guidelines.
• Knowledge of medical terminology preferred.

Skills

• Typing speed of at least 50 wpm.
• Excellent writing, verbal and interpersonal communication skills.
• Strong Office Suite skills: Word and Excel.
• Excellent project organization skills.

Abilities

• Ability to establish priorities, work independently, and proceed with objectives with no su