Sr. Product Manager-Observability & Governance

Center 3 (19075), United States of America, McLean, Virginia

Sr. Product Manager-Observability & Governance

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the cloud revolution transforms our society and our industry.

We are looking for a Product Leader for our Enterprise Products Technology team who is imaginative, collaborative and truly passionate around making lives better for engineers. This role provides the opportunity to see how your products and investment decisions transform our engineering community.  

The ideal candidate:

• Excited by new technology:  you use it, you learn new tech; ideally in your past you built it

• Energized by engaging with engineers: you bring empathy and understanding to internal and external customer and user needs, including the challenges engineers face day in and day out

• Brings Product Management expertise:  you build product strategies, operationalize product metrics, and build business cases

• Comfortable working in grey space:  you excel at working through ambiguity and the change management that comes with establishing teams to drive clear, actionable outcomes

• Excellent communicator: you are an effective communicator and storyteller, and are comfortable conversing with engineering teams, stakeholders, and senior leaders

Responsibilities include:

• Taking a customer-focused, data-driven approach to defining, executing, and delivering a product roadmap and product strategy

• Contributing to the design of Capital One’s observability and monitoring strategy, and then executing on that strategy to improve our engineer and SRE experience;

• Working with highly technical customers of a large platform at the center of the company

• Engaging customers directly through a variety of channels to serve as the voice of the customer internally: identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated

• Working in a cross-functional group - you will work closely with engineering, design, operations, finance and executive teams to bring a product to life

• Drive the product management practice within the organization, defining expectations and commitments

• Operationalizing product metrics for the products you own and building the business case for new investment

• Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.

• Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work.

• Passionate & Customer Focused. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting re