Lead Data Analyst, Operations, Quality

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As a Lead Data Analyst for Operations Analytics with a dedicated focus on Quality, you will play a critical role in supporting our Quality organization and ensuring compliance within Board of Pharmacy and FDA-regulated pharmacy operations. This role is focused on building trusted data solutions that improve quality monitoring, compliance visibility, and process efficiency across Hims & Hers’ operations.

You will work closely with stakeholders in Quality, Dispense & Fulfillment, Operations Assurance, Compounding, Supply Chain, and Operations Finance to design, implement, and maintain data pipelines, dashboards, and reporting solutions. Your expertise will enable the Quality team to identify trends, proactively address risks, and drive continuous improvement in compliance and patient safety. This fully remote role reports directly to the Senior Manager of Operations Analytics, fostering a collaborative environment that prioritizes growth, rigor, and innovation.

You Will:

• Serve as the dedicated analytics partner for the Quality team, ensuring alignment with FDA and pharmacy compliance requirements.

• Own the accuracy, completeness, and compliance readiness of operational quality data.

• Design, develop, and maintain dashboards and reports to monitor Quality performance metrics (e.g., notification to management (NtM), deviations, CAPAs, audits, complaints, pharmacy compliance KPIs).

• Collaborate with Quality and Operations stakeholders to define data needs and translate them into scalable data solutions.

• Perform in-depth analysis of quality events and operational data to uncover patterns, risks, and improvement opportunities.

• Perform statistical analysis to support root cause investigations, monitor process stability, and assess effectiveness of quality improvements.

• Build and maintain data pipelines and workflows in collaboration with Data Engineering, ensuring data accuracy, timeliness, and scalability.

• Contribute to automation of reporting and monitoring to improve efficiency and regulatory readiness.

• Act as a liaison between the Quality organization, Data Engineering, and other operational functions, ensuring consistent data use and governance.

• Support other functional areas within the operations organization as needed.

• Communicate findings and recommendations effectively to technical and non-technical stakeholders.

You Have:

• 8+ years of experience in data analysis, operations analytics, or a related field.

• Experience working with Quality functions in a pharmacy or FDA-regulated environment.

• Strong proficiency in SQL and data manipulation for analysis and reporting.

• Hands-on experience with modern analytics tools and technologies, including Looker, Google BigQuery, Databricks, and dbt.

• Strong understanding of data visualization best practices and regulatory reporting needs.

• Ability to logically connect data, system logic, and regulatory requirements to business processes.

• Solid understanding of statistical analysis methodologies and their application to quality and operational datasets.

• Proven ability to work with complex datasets, including quality/compliance data, and translate them into actionable insights.

• Excellent communication skills, with the ability to bridge technical analysis and regulatory/quality needs.

• Demonstrated ability to manage multiple projects independently in a fast-paced environment.