Junior / Regular Customer Care Representative

We are looking for the Customer Service Representative which provide the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.

 

Responsibilities: 

• End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing 

• End-to-end return order management 

• Outbound and inbound customer communication  

• Support and/or drive resolution of non-technical customer complaints 

• Support customer data management 

• Frequent interaction with the commercial organization on orders 

 

Qualifications and competences: 

• Bachelor or master’s degree 

• Strong analytical and problem-solving skills 

• Min. 1 year experience in Customer Service or in the similar role is preferred 

• Good English language skills – oral and written 

• Good knowledge of other languages (Scandinavian, German, Dutch or other European languages)

• Proficiency in using Microsoft Office (Word, Power Point, Excel)  

• Technical background would be an advantage 

• Highly motivated and proactive 

• Well-organized and detail-oriented person 

• Friendly and open-minded team-player, able to work with limited supervision 

• Good ability to work under time pressure 

What we offer: 

• Truly awesome team located in Gdansk, Poland 

• Competitive salary with annual bonus based on KPI’s  

• Financing for a Private health care package 

• Group insurance 

• Co-financing for Multisport card funding 

• Long holidays extra pay 

• International and non-corporate work environment  

• Access to Hempel Academy platform (e-learning and language courses) 

Additional information: 

Our office located in Gdansk, Poland. 

To apply for this position, please submit your application with CV in English. 

 

The Hempel Group is a leader in the production and sale of industrial paints. Today, we have 10 research units, 27 factories, 48 sales offices and more than 150 warehouses located in strategic locations around the world. Customer Service Department is providing excellent customer care experience by serving as an important point of the contact between customer and internal stakeholder such as Sales, Supply Chain & Logistics, Finance and Technical Services – from sales order processing to order fulfillment. 

 

Application due

2025-02-16

Seniority Level

Entry level

Job Functions

Customer Service

Industry

Chemicals

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