Central Processing Specialist

Job Posting Title

Central Processing Specialist

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Central Processing

Job Posting End Date (Continuous if Blank)

September 28, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $36,400.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

POSITION SUMMARY

The Central Processing Specialist will be responsible for various aspects of Service Oklahoma’s Central Processing Division including copying and printing, data entry, document processing, imaging, incoming and outgoing mail.

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

General Duties

• Notifies the Team Lead, Supervisor, Manager and/or Administrator of any potential problems, recommends alternate solutions and assists with training employees.
• Provides input for improvement of procedures, policies and inefficiencies.
• Operates various equipment associated with inbound and outbound mail, including high-speed scanners, postage machines, and folder/inserters.
• Operates various equipment associated with inventory management including hand trucks, pallet jacks, and mail carts.
• Training new employees (Level III)
• Other duties as assigned.

Copying and Printing

• Ensure the Onelink job stream has created Titles by checking the print queue each day after processing and before starting the print.
• Review and monitor the quality of all print jobs.
• Generate and complete the motor vehicle title accounting report.
• Serve as the backup operator for forms monitoring and ordering. 
• Provide monthly mailout totals to agency personnel as requested. 
• Monitor inventory supplies and inform Supervisor as required to prevent interruption of service.

Data Entry

• Keys remittances and/or returns into various databases and software systems.
• Secures handling of all checks and documents while ensuring confidentiality of customer information.
• Balances imaged checks with documents accurately.
• Performs quality control checks on documents or images as required.

Document Processing

• Sorts and reviews customer and Licensed Operator reports/documents and remittances to ensure the presence of all required information for processing.
• Prepares document batches for imaging, mailing, and data entry.

Imaging

• Operates and provides daily maintenance of high-speed scanners.
• Reviews and corrects scanned images in processing modules.
• Researches accounts to ensure correct processing of documents and remittances.
• Verifies scanned images in Imaging Repositories and makes corrections when necessary.

Incoming and Outgoing Mail

• Receives, sorts and opens mail received from post-office, curriers, and drop-offs.
• Distributes mail to other divisions.
• Operates various mail machinery including folder/inserter, opener, scale, scanner, and postage.
• Prepares various mailings including mass-mailing, certified mailing, packages and parcels.
• Mails all SOK letters and documents using mailing software with high-speed folder inserters.
• Works with vendor representatives to ensure timely and accurate mail-outs
• Maintains production schedules to ensure deadlines are met.
• Prepares production/statistical reports.