Business Intelligence Data Analyst

Overview

Business Intelligence Data Analyst: this role acts as the initial Point of contact for internal NextGen EHR reporting requests, managing the Business Intelligence reporting queue and escalating tickets as appropriate. 

Responsibilities

• Using SQL to create/modify queries, views, and procedures to create and modify reports.
• Initial Point of contact for internal NextGen reporting requests. Manages Business Intelligence reporting queue and escalates tickets as appropriate. Completes assignment of tickets in a timely and accurate manner.
• Assist Administrative and Clinical personnel with end user training on processing reports, inclusive of preparing job aides and technical assistance documents. Also conducts live training sessions.
• Supports various departments in critical analysis of reporting outcomes.
• Works in conjunction with agency departments to enhance reporting tools and capabilities for improved quality and fiscally sound outcomes.
• Completes assignment of tickets in a timely and accurate manner.

Key Performance Indicators

• Communicates high-level analysis and detail to assist departments in making business decisions.
• Responds to requests from departments for reporting needs and technical assistance within expected timeframes.
• Ability to assess reporting needs and make recommendations, considering end user experience and proper use of the NextGen EHR and workflows, including cross-department collaboration when needed.
• Maintains and executes knowledge of SQL as evidenced through development and design of reporting tools.
• Produces job aides and other materials to be utilized by various departments to assist in managing and operating the SQL reporting tools.

Qualifications

• Strong experience with writing, modifying, and troubleshooting SQL.
• Expertise in using Excel and/or Power BI to present data in both pivot tables and graphs.
• Experience using an Electronic Health Record; NextGen preferred.
• Experience in assisting others in a supportive or training role
• Solution-oriented thinker
• Able to work independently with limited direction.
• Comfortable facilitating meetings (in person and virtual).
• Team and customer service oriented.
• Bachelor’s Degree in relevant field, preferred.

Benefits of Working with JFCS:

• Employee Referral Bonuses with a potential for both the new-hire and the referring employee.
• Bonus Programs for both full-time and part-time employees.
• Optional FREE Primary HealthCare add-on plan for all employees and every member of their household.
• Flexible Scheduling and Telehealth Flexibility for many positions.
• 401(k) Retirement Plan, with Company Match
• We offer tuition and clinical license reimbursement.
• Numerous professional development and career growth opportunities.
• Generous paid time off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, & dental. Plan choices include PPO, HAS, FSA. Optional STD, LTD, AD&D Life Insurance, as well as Pet Insurance.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions