Date Opened: Wednesday, January 14, 2026 12:00 AM

Close Date: Friday, February 13, 2026 12:00 AM

Department: Aviation Department

Function Apprentice/Internships

Salary: $19.00 - $20.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Responsible for serving as a technical resource and liaison between I&T and customers, troubleshooting technical issues, providing training to staff on software and hardware use, and configuring and deploying small to intermediate departmental technology. Additional responsibilities may include overseeing the work of vendors and maintaining small to moderately complex tools in support of agency business needs.

MAJOR DUTIES & RESPONSIBILITIES:

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
•    Assists in providing technical support, troubleshooting, and responds to support phone calls, ticketing system submissions, end user walk ins to support area, and emails.
•    Directly Supports the end user community for Aviation located within the Airport Campus.  This includes but is not limited to:
o    The CLT Center, Piper Lane, Cargo 7, 4900, Terminal
o    Support involved may include but is not limited to:
    PC deployment and recovery
    Mobile device deployment and recovery (iPads, Cellular phones)
    Software Installation and Configuration
    Project work as deemed when allocated as a resource.
•    Assists in reviewing specifications for new hardware and software. 
•    Escort vendors or external technical partners to various areas of the airport if needed.  These moments may specifically require access to a communications closet or escorting personnel to designated areas for support of an in-place technology or application for repair/replacement.
•    May at times make contact or collaborate with aviation tenants, or airline personnel.  
•    May at times contact a vendor for additional support or an on call for a supported system or application.
•    Involved in testing equipment, software, and assists in deployment of updates to enterprise workstations, mobile devices (including cellular phones and tablets) and provide basic user training as appropriate.
•    Assists with projects related to technology refresh and operating system upgrades and assists with equipment inventory and asset management. 
•    Assists in the preparation of documentation on resolution of technical issues on various technologies.
•    Assist with training of new team members
•    Provides non-complex resolution and support to technology users.
•    Performs related work as required.

SUPERVISORY RESPONSIBILITIES:
•    This job has no responsibility for the direction or supervision of others. 

MINIMUM QUALIFICATIONS:  

Required Education and Experience
•    At least two years of relevant college-level course work or an associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field

•    Less than (1) year of experience in an information technology support role, including hardware, software support

•    Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities

Required Licenses or Certifications

•    Valid Driver’s License within state of residency
•    Ability to obtain and maintain a City Driving Permit (which is dependent on the status of a Valid driver’s license.  Certain convictions will disqualify individuals from unescorted access privileges, and therefore, exclude them from employment)

KNOWLEDGE SKILLS AND ABILITIES: