Senior Revenue Enablement Manager, Product Success & Customer Success

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

The Senior Enablement Manager, Product Success & Customer Success is responsible for enabling SpyCloud’s post-sales teams to deliver fast time-to-value, articulate realized and potential value, and consistently position SpyCloud for renewal and expansion.

This role sits at the intersection of Product Success, Customer Success, Revenue Enablement, and Value Selling. You will design and operationalize post-sales plays, processes, and enablement programs that support successful implementation, drive adoption, and ensure customers clearly understand and quantify the value they are receiving from SpyCloud.

The ideal candidate is equally comfortable building technical playbooks, translating product capabilities into customer-facing value narratives, and partnering cross-functionally to improve lifecycle execution from onboarding through renewal.

What You'll Do:

• Post-Sales Enablement Strategy
• Develop and execute a post-sales enablement strategy aligned to customer lifecycle goals: implementation success, adoption, value realization, expansion, and renewals.
• Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey.
• Plays, Processes & Lifecycle Enablement
• Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
• Enable CS and PS teams on consistent execution of lifecycle plays, including handoffs from Sales and collaboration with SEs and Product.
• Translate evolving product capabilities into clear post-sales processes and customer-facing workflows.
• Technical Documentation & Enablement Assets
• Own or contribute to high-quality technical documentation in partnership with Product Success and Engineering (e.g., implementation guides, integration patterns, usage workflows).
• Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field.
• Help standardize demo artifacts, technical walkthroughs, and customer-facing enablement materials used post-sale.
• Value Realization & Expansion Enablement
• Partner with Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer lifecycle.
• Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases.
• Enable CS teams to confidently position realized value during QBRs, renewals, and expansion conversations.
• Training, Coaching & Adoption
• Design and deliver enablement programs (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives.
• Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
• Partner with Enablement Ops to track adoption, readiness, and effectiveness of post-sales enablement programs.
• Cross-Functional Collaboration
• Work closely with Product, Product Marketing, Sales Engineering, RevOps, and Revenue Enablement to ensure alignment across pre- and post-sales motions.
• Act as a connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals.

 

Requirements:

• Experience & Background
• 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred).
• Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar).
• Hands-on experience creating technical or process documentation for internal or customer-facing audiences.
• Skills & Competencies
• Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion.
• Ability to translate technical concepts into clear, actionable guidance and value-oriented messaging.
• Experience with value modeling, ROI frameworks, or success planning methodologies.
• Excellent written and verbal communication skills; able to influence without direct authority.
• Highly