Communications Manager & PIO

Job Posting Title

Communications Manager & PIO

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Communications

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $59,314.74

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

POSITION SUMMARY

The Communications Manager and Public Information Officer (PIO) plays a key role in the Communications Division, serving as the lead contact for media inquiries, sharing proactive stories about our agency as well as serving as the agency's spokesperson when needed. This position is responsible for overseeing media relations and ensuring cohesive messaging that enhances public awareness of our brand and trust in our agency’s services. This role involves creating and executing strategic campaigns, responding to public inquiries, and managing crisis and high-stakes communication efforts across traditional media outlets.

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Serves as the primary media contact, handling press inquiries, interviews, and official statements.

• Develops and executes a media communications strategy that aligns with Service Oklahoma's public relations efforts.

• Researches, plans, writes and distributes proactive media pitches.

• Cultivates and maintains relationships with the media.

• Responsible for formulating high-quality written content including press releases, holding statements and media alerts for public distribution.

• Works closely with the communications team to create graphics, video and other digital content for media outlets as needed.

• Coordinates closely with the Senior Communications Manager to align public messaging and agency-wide initiatives.

• Monitors the agency's brand on traditional media platforms, proactively addressing misinformation and reputation management concerns.

• Builds brand awareness by engaging relevant influencers, including state leaders and partner agencies.

• Manages media monitoring software, provides regular media reports and analytics to director of communications.

• Analyzes data to determine if media outreach campaigns have achieved objectives and/or pivots the plan as needed.

• Leads crisis communication efforts by coordinating messaging across social media and traditional media channels.

• Attends events as a media representative and coordinates agency press coverage as needed.

• Supports and assists in creating quality content for internal-facing communications as needed.

• Performs other duties as assigned.

 

KNOWLEDGE, SKILLS, & ABILITIES

• Expertise in media relations, social media marketing, and digital content strategy development.

• Proficiency in written, visual, and oral communications, with a strong public relations background.

• Ability to simplify and explain complex topics to diverse audiences.

• Experience managing high-profile subject matter, brand reputation and audience engagement with our storytelling.

• Strong on-camera presence, with experience conducting live or recorded interviews, media briefings, and public speaking engagements.

• Ability to plan, shoot, and edit video content, ensuring alignment with brand messaging and audience engagement goals.

• Back