Program Support Technician Senior

Title: Program Support Technician Senior DSP02021, DSP02026

State Role Title: Admin and Office Spec III

Hiring Range: Negotiable and commensurate with experience

Pay Band: 3

Agency: Department of State Police

Location: North Chesterfield, Virginia

Agency Website: vsp.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

About the Position:

The Virginia State Police (VSP) is seeking to hire a Program Support Technician Senior in our Criminal Justice Information Services Division at our Administrative Headquarters in North Chesterfield, Virginia. The successful candidate will review Virginia and Federal Bureau of Investigation (FBI)/III criminal records for discrepancies; provide updates to State and federal entities as appropriate; analyze and resolve Central Criminal History (CCH) disposition errors daily in the automated disposition work queue by identifying the error type, researching the information with the appropriate court and electronically applying the corrected disposition information to the criminal history record for compliance with § 19.2-387 of the Code of Virginia; perform computer format procedures to modify and update criminal records; research and analyze court disposition records which contain erroneous and incomplete information; contact court clerks to validate questionable data and submissions into VSP Mental Health database; and analyze Notification of Restoration of Capacity for restoration of firearms rights in compliance with §18.2-308.1:1 or §18.2-308.1:3 of the Code of Virginia.

About the Agency:

We are seeking to expand our diverse team of change makers and innovators. As a member of the VSP family, you would make a difference by serving every city, county, town, resident, and visitor of the Commonwealth through supporting our vast public safety mission. Challenge yourself to make a difference today by applying for a career with VSP!

VSP embraces inclusion and diversity in our workforce and in the protection of all people. We embrace our tradition of professionalism and excellence, and we are excited for our future as we continue our journey to become a best-in-class state government agency. We are firmly committed to our family-like culture and are seeking to expand our team.

Minimum Qualifications

Considerable knowledge of office practices and procedures. Working knowledge of analytical and research methods; and computer hardware and software processes. Skill in operating computers and using Microsoft Office applications and other automated equipment. Demonstrated ability to research and analyze court disposition errors and questionable data by applying established policies, procedures, laws, and regulations, and resolve errors using independent judgement; to utilize advanced research, analytical, customer service, organizational and time management skills; to accurately update record information and archive data and records; to generate required correspondence; to work independently and as a member of a team; to follow oral and written instructions and pay close attention to details; to effectively communicate in English orally and in writing with individuals at various law enforcement agencies, judicial staff, and the general public; and to respond professionally and efficiently to telephone inquiries.

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s), to include pre-employment testing, a presentation and/or a work sample, if applicable; salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.

Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P. M. on March 12, 2025. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.

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