Office Services Specialist - LW030

Title: Office Services Specialist - LW030

State Role Title: Admin and Office Spec II

Hiring Range: $30,511 - $32,000

Pay Band: 2

Agency: Virginia Department of Health

Location: LENOWISCO HQ

Agency Website: https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

The LENOWISCO Health District seeks to fill an Office Services Specialist position based at the Wise County Health Department located in Wise, Virginia.

Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties may include: routine office and administrative responsibilities, scheduling meetings, data entry, routine transactions, preparing correspondence, maintaining records, ordering supplies, and answering questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource, and explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area.

Typical Core Duties:
1. Administrative Support
2. Office Correspondence
3. Customer Service
4. Records Maintenance

Serves as one of the medical record clerks for the office. Independently performs a variety of complex program support duties requiring interpretation and judgement in application of policies and procedures. Characteristic tasks: Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility: composes non-routine correspondence: answers program questions, explains policies and procedures: registers patients, obtains consent forms and completes associated forms. Exits patients from clinic, verifies services rendered, determines prior balance and current charges, explains charges, collects payment or verifies patient or third-party billing: writes receipts, schedules next visit. Enters payments into computer system and/or journal and reconciles cash receipts. Reviews and processes requests for vital records in the Virginia Vital Events and Screening Tracking System (VVESTS).

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Knowledge of office and administrative principles and practices
• Working knowledge of word processing and spreadsheet software applications
• Ability to interpret and follow established procedures and guidelines
• Ability to communicate effectively with internal and external customers, verbally and in writing
• Considerable skill in the operation of standard office equipment

Additional Considerations

• Experience in office setting specific to program area
• Experience with patient records and automated accounts receivable systems
• Experience in payment processing, receipts and deposits

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered.
Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include
relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check
and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion
List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or
completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted
without regard to race (or traits historically associated with race including hair texture, hair type, and
protective hairstyle