Manheim Mobile Inspections Manager

Company

Cox Automotive - USA

Vehicle Operations

Manager, Manheim Mobile Inspections

Manager - People LeaderHybrid - Ability to work remotely part of the week

Yes, 50% of the time

Day

Compensation

Compensation includes a base salary in the range of $88,800.00 - $133,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Manheim Mobile Inspections Manager reports to the Regional Director and is responsible for the effective leadership and supervision of a team of Mobile Inspection Supervisors and Mobile Inspectors within one to three Manheim Market Centers.  The Manager’s primary focus is to ensure operational excellence within the assigned Market Center(s) by delivering industry leading mobile inspection, new car inspection, and floorplan audit services. This role has accountability for the people, quality, productivity, and safety within the assigned Market Center(s).  

This is a remote position, candidates must reside in the Seattle, WA or San Francisco Bay Area, CA metro area

What You'll Do:

The Manager works collaboratively and cross-functionally with boundary partner teams including: auctions, remote dealer services, sales, and other field-based teams. The Manager is the primary point of contact within Manheim Mobile Inspections for the assigned Market Center(s), and is an escalation point for any internal or external client. Measures of success for this position include service level performance (productivity, quality, etc.), safety & compliance, client satisfaction measures, and team member engagement.  

• Directly oversee the work of Supervisors and provide direction and guidance to team members.

• Ensure systems are in place to efficiently and effectively manage quality work in accordance with standards, company policies, and customer expectations.

• Plan and continuously monitor staffing levels to ensure efficiency, quality of work, and effective customer service.

• Drive the adoption and utilization of Lean Daily Management within the assigned Market Center(s).

• Participate in operational process development and implementation of projects.  Will require knowledge of dealer operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback.

• Build and maintain a strong working relationship with internal and external partners.

• Coordinate with leaders and boundary partners, including the Sales, Auction, and Remote Dealer Services teams, to ensure client expectations are met.

• Provide quality service and interact with dealers and commercial clients to resolve escalated issues and/or concerns.

• Recruit, hire, onboard, and provide ongoing support to employees.

• Review team performance against operational KPIs, and develop tactical plans within the assigned Market Center(s) to implement initiatives with guidance from the Regional Director.

• Coach, develop, and empower team members, and create a cohesive team environment.

• Procure, distribute, and track company equipment.

• Visibly demonstrate a commitment to safety by following all safety and health procedures.  Model proper safety behaviors and monitor the team’s adherence to them. 

• Conduct regular performance reviews for all direct reports.

• Effectively lead team members by setting an example in behavior, championing Cox values, and ensuring that all employees are treated with respect.

• Enforce all company policies and procedures related to employee and customer conduct.

• Perform other duties as assigned.

Required Experience & Speci