IT Support Assistant

<p><strong>Location</strong>: Rome, Italy.</p><p>In this position, you’ll be based in the Rome office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at <a href="https://computershare.com/flex">computershare.com/flex</a>.</p><p><strong>We give you a world of potential</strong></p><p>Computershare has an exciting opportunity for a passionate, driven and enthusiastic IT Support (Client Services), to join our team. Computershare are going through a time of growth and transformation, and this is your opportunity to jump in and get involved.</p><p>So, what makes this role, different to the other roles on the market right now?</p><ul><li>Ongoing support from experienced colleagues to help you be successful in the role</li><li>We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity.</li><li>We’re passionate about developing our staff. You will be able to continue to grow and develop within your role.</li></ul><p>Interested? Read on to hear more!</p><p><strong> A role you will love</strong></p><p>Within your role at Computershare, you will be given full training and support, to ensure you are able to do your role to the highest standard.</p><p>As part of the IT Support (Client Services) team, you will carefully and promptly plan all activities such as the procurement of technical resources (hardware and people), perform accurate tests of the IT systems, and prepare necessary resources to guarantee the continuity of service.</p><p>You will be provided with ongoing support and training monthly, to ensure you can do your role to the highest standard.</p><p>You will also have the opportunity to support in the Shareholders’ meeting management service.</p><p>Some of your key responsibilities will include:</p><ul><li>Hardware management (requesting repair of faulty material, supply of new material, disposal of obsolete/faulty material, purchase of accessories and consumables).</li><li>Analysis and simulation of the various scenarios of the meeting season and planning of the needed hardware.</li><li>On-site inspections of the meeting locations for technical and operational assessments, relations with the fitters and technicians of the Client and/or the owner of the assembly location.</li><li>Drafting of the technical project of the meeting containing the hardware used, the planned LAN scheme and the activity timing.</li><li>Technical and system support before, during and after the meetings.</li></ul><p><strong>What will you bring to the role</strong></p><p>Within this role, you will be responsible for helping support the client service managers and their teams in the operations area. We are looking for someone who has strong communication skills, can work in a team (with colleagues, suppliers, and customers) whilst also being a strong problem-solvers, and has a high level of stress management and willingness to learn.</p><p>Other key skills required for the role include:</p><ul><li>Administration of systems and domains based on Windows Server 2016/2019.</li><li>Knowledge of Active Directory, DNS, DHCP and Group Policy.</li><li>Experience in managing VMware virtualized systems.</li><li>Familiarity with the configuration and management of LAN networks (TCP/IP, VPN, Firewall, switch, router, access point).</li><li>Knowledge of scripting (PowerShell) for the automation of operations.</li><li>Excellent knowledge of English: B2 level or higher.</li><li>At least three years of experience in the sector.</li></ul><p>Please note, you will need to hold a driving license and your own car for this role, along with being available for short trips.</p><p>Other requirements of the role include:</p><ul><li>Understanding of Windows 10 or higher</li><li>Windows Server 2016 or higher</li><li>IOS Mobile devices</li><li>Microsoft SQL Server</li><li>Sql, Phython, C#, Vb.Net</li><li>General knowledge of the Windows office packages (Excel, Access, Word, PowerPoint, Outlook)</li></ul><p><strong>Rewards designed for you</strong></p><p><strong>Global opportunities. </strong>Everyone here has the opportunity to grow through on-the-job training, access to comprehensive learning resources and career development support.</p><p><strong>Invest in our business</strong> by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.</p><p><strong>Extra rewards</strong> ranging from recognition awards to restaurant vouchers.</p><p><strong>And more. </strong>Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit <a href="https://computershare.com/careershub">computershare.com/careershub</a>.</p> <p></p> <b> A company to be proud of</b> We're a global leader in financial administration with over 12,000 employees acr