Associate Patient Care Coordinator

Optum NY/NJ, is seeking a Associate Patient Care Coordinator to join our team in New York, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

 As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. 

Optum Multi-Specialty part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: 37.5-hour work week Monday through Friday from 11:30 am to 8:00 pm.  May float to other offices as needed.  The scheduled will be determined upon hire.

Location: 116 East 16th Street, Third Floor, New York, NY 10003  (Main Office)

 May travel to these locations depending on coverage:  47-01-Queens Blvd. Sunnyside, NY 11104 or 120 West 23rd Street, Ground Floor, New York, NY 10011, and 200 West 57th Street, Suite 702, New York , NY 10019

 Primary Responsibilities:

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Arrives patients on the computer for scheduled appointment
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
•  Schedules patients for future appointments
• Assists therapists with paperwork needed for pre-certification of therapy visits
• Confirms new patient appointments for the next day
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call\no show
• Ability to use an electronic health record (EPIC)
• Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings.
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate.
• Completes clinic reports and administrative duties to ensure exceptional patient care.
•  Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information.
• Opens or closes the clinic facility.
• Performs related work as required

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base