Global Associate Director, IT Applications - Commercial & Digital Solutions

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Location: United States, North Carolina (RTP)

 

We are seeking a highly experienced and strategic Global Associate Director of IT Applications to 1) lead our commercial technology landscape, encompassing Sales Tools, Marketing Technology, and Patient Relationship Management strategies within the healthcare sector. This pivotal role acts as the global product owner for all commercial and digital solutions, ensuring cohesive integration and functionality across our enterprise applications and 2) act on behalf of the CIO as the head of IT business unit IT  that comprises the executive relationship with Excom member and his/her executive leadership to manage e2e the relationship, solution design, project delivery and operations.

The Associate Director will be responsible for strategizing, managing, and optimizing our CRM, analytics, field digital tools, patient engagement platforms, digital channels, and automation systems to support our commercial, marketing, and patient support teams. The ideal candidate will possess a strong background in IT management, outstanding leadership skills, and deep expertise in digital technologies that support sales, marketing, and patient experience in a healthcare context. B2B and B2C expertise is critical, as this role involves designing and managing solutions that serve both institutional healthcare partners (e.g., hospitals, clinics, payers) and individual patients and donors. The candidate should be skilled in developing digital tools and workflows that support complex B2B processes while also creating intuitive, compliant, and compassionate patient-facing experiences that enhance engagement, access, and outcomes.

 

Key Responsibilities:

• Global Product Leadership & Strategy:
• Act as the global product manager for all sales, marketing, and digital automation solutions, ensuring cohesive integration and functionality across the enterprise.
• Develop and implement a comprehensive global IT strategy for sales tools, marketing technologies, digital channels, and sales and marketing automation.
• Own, maintain, and promote awareness of the global application strategic roadmap.
• Lead digital transformation efforts, identifying opportunities for innovation and improvement, and overseeing ongoing implementation of multiple, overlapping large application initiatives across a global footprint.
• Stay current with industry trends and emerging technologies to drive innovation and competitive advantage.
• Strategic Business Partnership (CIO-like Function):
• Serve as the primary IT strategic partner to global sales, marketing, and client management leaders, collaborating deeply to align technology solutions directly with global business goals and unit-specific needs.
• Understand and prioritize the needs of our global business and its customers, driving initiatives that enhance customer satisfaction and business value.
• Provide expert guidance on technology investments, ensuring optimal allocation of resources and cost-effectiveness across commercial applications.
• IT Operational Excellence & Governance:
• Oversee the administration, development, and support of CRM systems, analytics platforms, field digital tools, digital channels, and automation technologies.
• Safeguard the reliability, availability, and performance of our commercial applications.
• Implement best practices for application life cycle management, including development, deployment, maintenance, and support. Manage commercial master data across applications.
• Work with our internal governance team to ensure enterprise applications comply with all relevant laws, regulations, and industry standards.
• Oversee risk management processes to identify, assess and mitigate risks associated with applications and database systems.
• Ensure the scalability, performance, and security of all sales, marketing, digital channels, and digital automation technolo