New Student Onboarding Specialist

Job Title: New Student Onboarding Specialist

Reporting Relationship: Associate Director of New Student Onboarding

Unit: National & Global

Department: Dept. of Learner Success

Campus Location: NGM Building, Marion, IN

Summary of Position:    The New Student Onboarding Specialists assists all new N & G students with being prepared for a confident and supported start by introducing them to our learning management system, student portal and IWU email. The New Student Onboarding Specialists will also introduce students to a community of support and care that includes peers, IWU staff, and IWU faculty. New Student Onboarding Specialists are familiar with the challenges and obstacles associated with new students as they begin their courses at IWU and use that knowledge to help students successfully navigate the early days of their educational journey. The New Student Onboarding Specialists will keep watch on early non-engagement alerts and provide proactive communication and ongoing support to the students assigned to his/her community.

Duties and Responsibilities

• Introduce students to the IWU academic community, including their peers, staff, and faculty
• Assists with creating all onboarding videos as needed
• Assist with all live webinar offerings for new students 
• Assist with updating the New Student Orientation page as needed 
• Assist with the process of student encouragement gift process 
• Assist with community belonging for all students as needed 
• Maintain engagement process for outreach for non-engaged students within the first IWU course
• As needed, establish, and fulfill appointments using phone, videoconference, or other resources available to ensure new students are well prepared to begin their educational journey at IWU
• EFFECTIVE COMMUNICATION
  • Proactively engage with students through open and interactive communication to build trust and sustainable relationships
  • Willingly demonstrate and initiate conversations about National & Global’s core values of praying, loving, learning, and sharing, with focus on how these values give direction to academic support, policy development, and student success 
  • Understand and practice each component of the IWU National & Global onboarding process with excellence 
  • Maintain a positive, empathic, and professional attitude toward students at all times
  • Actively listen and engage to discuss appropriate, easy-to-understand solutions and alternatives that best solve the student’s difficulties/life challenges in relation to educational pursuits
  • Inform students of community opportunities that will provide benefits to their educational journey 
• COLLABORATION AND CENTRALIZED SUPPORT
  • Serve as a liaison between student and operational entities working actively to promote and introduce students to a community of support 
  • Effectively and accurately communicate university procedures, policies, and student services, seeking assistance/information from appropriate National & Global entities
  • Serve above and beyond to pursue all identified issues (both for the student and within National & Global) to a positive resolution. Communicate the resolution to the student and all involved parties 
• Other duties and responsibilities as assigned 

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• A minimum of an associate degree from an accredited institution

Experience

• Experience as an online student, preferably with IWU National & Global
• Experience collaborating with adult learners
• Demonstrated ability to collaborate effectively with individuals from diverse communities and cultures
• Demonstrated openness and willingness to learn the best onboarding and engagement practices

Required Skills

• Personal drive to help students get well acclimated to IWU during the onboarding process
• Possesses attributes of servant leadership enacted with fervor
• A proficiency in carrying a natural conversation
• Excellent oral presentation, written communication, and conversational skills
• Computer skills including Microsoft Office, database software, student information systems, document imaging systems, learning management systems, customer relations management systems
• Commitment to identify solutions that uphold policy and procedure while mee