Front Desk Agent Hotel Catalina

Job Title: Front Desk Agent 

Reports to: Hotel General Manager 

About us:

Miami Beach Hotel Group is currently the largest independent hotel group in Miami Beach with 82-buildings, 7 restaurants, 16 hotels with over 1,500 rooms, and growing. Each of our boutique hotels, from a free-spirited hostel to 4-star luxury, has its own unique personality and style that continues to draw thousands of domestic and international travelers of all budgets year after year. Miami Beach Group hotels continue to lead the market in amenities, location, and value, not to mention being innovators in marketing, food & beverage, and hosting over-the-top events well-known throughout South Beach.

Job Summary
We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a passion for hospitality.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out processes efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations.
• Operate phone systems to manage incoming calls and relay messages.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with night audit duties as required.
• Provide information about local attractions, services, and amenities to enhance the guest experience.
• Uphold hotel policies and procedures to ensure a safe and pleasant environment for all guests.

WHO WE HIRE:

We’re focused on hiring the best talent, We are committed to bringing in top talent, developing them, and constantly raising the bar to ensure our guests remain our #1 priority. We seek individuals with grit, strong leadership, and a passion for delivering the best experiences at our hotels and restaurants to all of our guests.

Skills

• Strong customer service skills with a focus on hospitality excellence.
• Experience in hotel management or resort operations is preferred.
• Proficiency in phone systems and reservation software.
• Bilingual or multilingual abilities are a plus to cater to diverse guests.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure in a fast-paced environment.
• Strong organizational skills with attention to detail.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Type: Full-time

Pay: $17.50 per hour

Schedule:

• Evening shift
• Holidays
• Morning shift
• Night shift

Work Location: In person