JOB SUMMARY

Implementation Specialists are responsible for executing solution and application implementations for existing and new customers. They focus on and are typically assigned to implementations of one or more smaller solution(s) from lower complexity software and/or smaller customers.  Their projects include new conversions, cross-sell, and mergers that are positioned with relatively low intensity.  Specific activities Implementation Specialists perform may include customer data conversion and configuration, go-live transition, and/or a combination of both. 

KEY RESPONSIBILITIES

• Effectively communicates and interacts with the customer.
• Introduces customers to their CSI solution(s).
• Defines implementation requirements and ensures alignment with each customer’s functional expectations.
• Stays informed about all relevant products and enhancements to ensure knowledge for successful training and conversion.
• Performs other duties as assigned.

Data conversion and configuration specific tasks 

• Defines file layout and/or mapping for conversion of data from previous system to CSI solution; creates data mapping diagrams for data translations and defines the rules for how data is moved.
• Gathers requirements for and configures application settings within CSI solution to meet the client’s functional expectations.
• Configures software onto solution hardware; prepares and executes hardware driver configurations.
• Prepares for and executes solution testing; may lead customers through initial acceptance testing activities; triages issues resulting from user acceptance testing.
• Performs other duties as assigned.

Transition specific tasks 

• Prepares and delivers solution training to end users.
• Provides initial go-live, hyper-care, support; prepares and executes the transition plan for ongoing customer support.
• Supports post-implementation issue resolution and training, as necessary.

PRIMARY RESULTS ACCOUNTABLE FOR ACHIEVING 

• When applicable, that data is converted accurately.
• Application configuration is complete and accurate.
• Customer is properly trained for use of the systems.
• Customer is effectively supported during the project transition period.
• All parts of the implementation process are successful, and the customer is satisfied.

JOB REQUIREMENTS

Education & Certifications: 

• Education or job knowledge equivalent to college or university undergraduate education.

Experience: 

• The minimum amount of relevant work experience required to successfully perform the job is at least two (2) years.  Qualified candidates will have a strong background in graphic design. Experience working with website is a plus but not required.  Strong communication skills with proven abilities in time management and project management a must!

Required Skills: 

• Graphic design experience
• Strong verbal and written communication skills
• Persuasive skills with the ability to influence diplomatically
• Strong reasoning and analytical abilities
• Proficiency in MS Office
• Effective leadership, networking, and administrative skills
• Excellent organizational skills with attention to detail and time management
• Self-motivated with a proactive approach to tasks and problem-solving
• Proven ability to build and maintain relationships internally and externally
  

Travel: Some travel required (20-50%).

Physical Demands: 

The employee must be physically able to perform all essential job duties, with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent job-related and consistent with business necessity.

About CSI:

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com   

CSI provides