Loan Servicing Associate

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

As a Loan Servicing Associate, you will work closely with the Originations, Underwriting, Asset Management, and Closing teams to manage Loan Servicing relationships in the Commercial Mortgage Loan (CML) business at Corebridge Financial.

About The Role

 Loan Servicing Associate

Working under the COO, this position serves as the primary point of contact for key servicing relationships, resolving servicing issues and concerns, performing loan analysis, and monitoring for any compliance issues. Candidates should be able to research and escalate as appropriate, ensure adherence to internal policy and external regulations, and support consistent and accurate loan modeling throughout life of loan. The Loan Servicing Senior Associate is responsible for supporting departmental initiatives, procedures, and objectives. This position assists in processing loan modifications, reviews, audits, issue corrections and other activities requiring advanced knowledge of Loan Operations systems and processes.

This position is based in either Corebridge Financial’s El Segundo, CA or Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Responsibilities

• As a Loan Servicing Senior Associate you will review, monitor, and provide feedback on servicer performance and correspondence on behalf of the relevant lenders.

• You will be responsible in understanding the structure of new originations, modifications, and the existing portfolio in order to coordinate relevant servicing requests and ensure loans are onboarded by servicers accurately and issues are resolved successfully.

• You will perform independent reviews of Payoff Quotes including a review of notes, loan agreements, yield maintenance.

• You will assist in engaging third party servicers for new originations.

• You will be responsible for drafting internal communications as well as responses to servicers and facilitate training as needed.

• You will assist in reviewing loan modification documentation, audit requests, etc. requiring strong knowledge of Loan Operations systems and processes.

• You will assist in loan documentation management including original hard copies.

• You will assist in managing data in relevant loan management and accounting systems.

• You will help to monitor and track receipt of third party Servicer certifications, bank certifications, financials, and USAP.

Please note this is not an exhaustive list of all responsibilities of the position, and the requirements of the job may change in line with business needs.

Skills and Qualifications

• Recommended completion of at least a Bachelor’s degree and 5 – 7 years of Mortgage Servicing work experience. 5+ years Servicing Platform (hands on) experience is recommended.

• 5+ years Servicing operations experience – professional and non-professional required

• In depth knowledge of Servicing standards and practices

• Working knowledge of relevant Life Insurance Company guidelines, laws, regulations, requirements

• Excellent interpersonal skills – including oral and written communication skills

• Versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm

• Analysis skills on an individual loan basis.

The anticipated base salary range for this position is $100, 000 - $110, 000 at the commencement of employment.  Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be