Reasonable Accommodations

Fearless complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please email hr@fearless.tech to submit a formal request to Human Resources. 

Compensation

Our Compensation System is designed to reward remarkable work, grow your impact and support the whole “you” over the course of your career.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or negotiation skills — is given equal pay for equal work. 

Hourly Rate

• $18/Hr

Location

• This is a Hybrid Opportunity. Interns must be able and willing to attend the office twice a week. Our office is located in Baltimore, MD.

Employment Type

• Temporary

Role Description

Summary 

Fearless’ internship program provides college students and recent graduates with real-world experience in and knowledge of the government tech industry. This 10-week program is a full-time, paid, hybrid internship that will give you not just technical skills, but a broad variety of professional skills, such as interviewing, creating resumes, and networking for job readiness. 

The IT Help Desk Intern will assist Fearless’ IT Manager and support Fearless team members with troubleshooting. The IT Help Desk Intern will do this by offering technical support. There will be opportunities for the IT Help Desk Intern to gain skills in and provide more specialized IT support (e.g., security, engineering) depending on their areas of interest. You should apply for this position if you’re curious about a career in IT. The IT Help Desk intern will learn to navigate the Jira ticketing system. By the end of the 10-week program, the intern will be able to build a Jira help desk from top to bottom!

Responsibilities and Contributions 

• Works under the guidance of Fearless’ IT Team to support our IT strategy, supporting team efforts on the IT help desk though ticket support and resolution. 
• Provides input on IT projects and activities. 
• Assists team members with general software and hardware requests. 
• Supports Fearless’ primarily remote workforce with exceptional customer service.

Essential Skills, Experience, or Competencies  

Must-Have Skills

• Has taken classes in Business IT or similar field. 
• Familiarity with Google Suite/Workspace, Google Products, Apple Products, PCs, and Microsoft applications. 
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to troubleshoot basic software and hardware-related problems.
• Must have at least a 2.75 GPA.

Icing-on-the-Cake Skills  

• IT certifications (high school or college level). 
• Demonstrated experience providing IT help desk support. 
• Customer service experience.
• Strong communication and interpersonal skills.
• Exposure to network administration and maintenance.
• Exposure to hardware and software installation and configuration.

 

So, what’s next?

Over the years, we’ve honed our interview process to help ensure that every team member we hire is the right fit for us and that we’re the right fit for them. If we think you’re a good fit, we’ll get in touch and start scheduling your interviews! Depending on the role's/project's requirements, the interview process may include some differences. At the minimum

• Introductory Interview: This is where you and your recruiter will build rapport, explore your career and educational background, discuss salary expectations, role requirements, and set expectations for the interview process, specific to the position of interest. 
• Technical Interview (Skills Fit): This is where we get into the nitty gritty of the project. During the Technical Interview, you’ll be interviewed by the technical team to dig more into your background and technical capabilities. 
• Business Interview: At this point, you’ve made it to the final frontier! The Business Interview is when you’ll meet with Fearless leadership to dot the i’s, cross the t’s, and determine whether or not we’ll be moving forward with the hiring process.

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