Agile Coach (Customer Engagement Solutions) (m/f/x)

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Passion for Innovation. Compassion for Patients.

 

Daiichi Sankyo and its 16,000 employees in more than 20 countries are dedicated to the creation and supply of innovative pharmaceutical products. In Europe, we focus on two areas: In the cardiovascular space, our strong portfolio of medicines reflects our long-standing commitment and shows that we care for every heartbeat; in oncology our goal is to become a global pharma innovator until 2025 by providing novel therapies to patients across the world. Our European headquarters are in Munich, Germany, and we have affiliates in 13 European countries. For more information: www.daiichi-sankyo.eu.

 

For our headquarters in Munich we are seeking highly qualified candidates to fill the position:

 

Agile Coach (Customer Engagement Solutions) (m/f/x)

 

The Position:

We - the Customer Engagement Solutions Team at Daiichi Sankyo Europe - are a looking for an experienced Agile Coach joining our growing team of professionals.

 

At Daiichi Sankyo, we are on the cusp of establishing a seamless CRM/CXM system which is part of our ambition to implement an end-2-end digital backbone to enable, streamline and facilitate engagement with HCPs. This includes storage of all relevant customer information, support of advanced analytics through harmonized, high quality customer data and to collect and allow analysis of customer feedback. Most importantly we live and breathe an exceptional customer experience, and we're excited to invite you to join us on our journey.

 

As our new Agile Coach you will help us steering our organization towards success in the face of a rapidly evolving market environment. If you thrive in the VUCA-world and are excited by the prospect of crafting and navigating strategies for change, this role will be perfect for you.

 

Your role will extend beyond frameworks and methods - you'll coach our team and the organization, facilitate engagements with top management and external partners, and host collaborative workshops involving dozens international participants. You'll also be instrumental in guiding our organizational design, shaping our collaboration, and providing valuable contributions to our internal Agile Community by utilizing the entire Agile Toolkit, including Kanban, Scrum, and OKRs.

Given our international team setup, you'll run our remote-first approach, leveraging our full communication and collaboration backbone - Microsoft Teams, MIRO, JIRA, Confluence, and SharePoint - to ensure efficient and effective collaboration.

 

At Daiichi Sankyo Europe, we don't just work; we are passionate about creating meaningful relationships and building a community that transcends borders. We foster an environment where delivering value is inevitable, and success is the norm.

 

Join us and contribute to the AGILE (r)evolution. Be part of a team that values innovation, mutual respect, and most importantly, the excitement of building something that makes a difference. We can't wait to meet you!

 

Key responsibilities:

• Lead the way in fostering learning and growth by providing individual, team, and organizational coaching

• Guide our team's adaptability to change by deeply embedding agile values and principles in everything we do

• Introduce and facilitate the implementation of various frameworks and methods, such as IT-Kanban, Scrum, OKRs, and Design Thinking, as an Agile Coach

• Champion data-informed decision-making by promoting the use of metrics across teams

• Facilitate effective communication and collaboration within the team and across Business Units through meetings and workshops

• Exhibit a solution-oriented approach to resolving impediments

• Consult on roles, responsibilities, and overall organizational development with both the team and senior management

• Apply Change Management principles to foster smooth value delivery and a positive, open environment

 

Personal skills and professional experience:

• Seasoned experience as an Agile Coach / Scrum Master

• Experience in Scrum, Kanban, OKRs, Design Thinking

• Deep understanding of principles and purpose in the Agile World to throghfully adopt, combine and interprete them in our context

• Experience running agile p