Lead Product Manager, Shopping Experience

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

By catering to both fans and rights holders, we’re powering a new, open entertainment ecosystem where fans have effortless access to experiences, and teams, venues, and shows have seamless access to their audiences. Because everyone should expect more from ticketing.

We are looking for a Lead Product Manager to join our team to define the future for the most important part of our shopping experience, our event page. This is the key stage in a fan’s shopping journey, where fans decide on the perfect tickets. We want you to shape and execute on a vision and strategy that strengthens our position as industry leaders in the hearts & minds of both fans & our partners. 

Fans often have thousands of ticket options, all at different prices, each with varying views, perks and event experiences. It’s your job to help them make sense of all this complexity, creating an experience that is easy, guides fans with expertise, and brings the excitement of the live experience to shopping. A ticket should not just be a dot on a map. This is truly one of the most complex and rewarding surfaces in consumer product. Where emotion meets economics, and where a fan’s next unforgettable memory begins.

SeatGeek is where passionate fans and ambitious builders come together to reshape live entertainment. If you’re excited to make finding the perfect seat as magical as the live event experience itself, we’d love to hear from you.

What you’ll do

• Build on our vision and strategy for SeatGeek’s event screen experience, and define how millions of fans decide which seat turns into a lifelong memory
• Alongside your engineering, design, and analytics counterparts, drive execution across a roadmap of small growth-focused wins and larger differentiated bets that improve our fan experience & create business impact
• Blend user, data, and domain knowledge to identify opportunities and define intuitive user experiences that abstract away the complexity of ticketing 
• Ensure strong adoption of new features from both fans and our partners, working with marketing on go-to-market strategies that drive success
• Stay on the bleeding edge of consumer shopping behaviour and where AI & emerging technology is re-shaping how fans shop for tickets
• Build and maintain strong relationships with clients, and internal marketing & operations teams, particularly in advocating for where new or improved content can redefine the fan experience in your area – think video, images, maps, view from seat etc.
• Advocate for and act as an ambassador to the rest of the company for the event screen experience, evangelizing work and celebrating wins. Collaborate with other PMs in terms of dependencies, opportunities, and influence on enterprise shopping use cases
• Provide mentorship to junior product team members and contribute to enhancing our product team culture and best practices

What you have

• 8+ years of relevant product management experience shipping impactful consumer products with exceptional UX at scale, ideally in marketplace & mobile contexts
• Experience in both iterative, experiment-driven approaches as well as zero-to-one initiatives that have resulted in impact on business and customer outcomes
• Strong customer empathy and a tasteful eye for great design & UX
• Excellent communication and storytelling skills, matched with proficiency in modern prototyping tools like Figma, Loveable, or Claude to communicate ideas effectively
• A strong fluency of data. You are equally at home diving into analytics and collaborating with analysts to get the insights you need to make decisions
• Proven ability to lead cross-functional teams toward ambitious goals with urgency
• A demonstrated curiosity in new technologies and how they can solve user problems in new ways
• Ideally, experience with products that leverage machine learning models and/or AI-powered recommendations to guide user behavior
• Ideally, experience with leveraging video, images, or user-generated content to create great user experiences

Our stack

• Scheduling/Orchestration: Airflow
• ETL: Fivetran, Python and dbt
• Data Warehouse: Redshift
• Event Stream: mParticle
• Experimentation: Optimizely
• Dashboarding: Looker & Hex 
• Code versioning: Gitlab
• Required languages: SQL and Python

Perks

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remot