Manager, Site Reliability Engineering

Job Description

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Austin TX, Mountain View CA, or Warren Michigan three times per week, at minimum.

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

The Role

As an SRE Engineering Manager, you will be expected to not only lead your team in setting priorities and ensuring alignment with organizational goals but also to be deeply technical. We expect our managers to be able to contribute directly through coding, reviewing code, and mentoring engineers. While it's unlikely that you'll spend the majority of your time coding, having the capability and willingness to dive into technical details, solve problems hands-on, and support your team's technical decisions is crucial. You'll be a mentor, guide, and a partner, helping engineers grow, and ensuring the reliability and efficiency of the systems they are working on. We believe in setting a high bar for engineering managers who can lead by example in both technical expertise and people leadership.

What You’ll Do:

• Develop tools and software to automate operational processes, improve system reliability, and reduce manual intervention.
• Lead, Implement and improve monitoring and observability frameworks, enabling proactive detection and resolution of incidents.
• Participate in an on-call rotation to diagnose, troubleshoot, and mitigate production incidents, ensuring minimal downtime and swift resolution.
• Work alongside developers to ensure the quality, scalability, and reliability of our services. Practice shared ownership of services in production, fostering a "You build it, you run it" culture.
• Manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs) to manage reliability expectations effectively.
• Strong understanding of common application reliability patterns, with hands-on experience implementing them.
• Conduct deep-dive analyses of incidents and collaborate on post-incident reviews to derive learnings and prevent recurrence. Champion a culture of continuous improvement.
• Evaluate system performance and advocate for optimizations that reduce infrastructure costs while maintaining service reliability.

Additional Job Description

You’re Skills & Abilities (Required Qualifications)

• Bachelor’s degree in computer science or related fields or equivalent work experience.
• 8+ years of experience in software development teams.
• Proficiency in at least one programming language (e.g., Python, Go, Java) and familiarity with multiple language ecosystems.
• Solid understanding of operating systems, networking, distributed systems, databases, and storage architectures.
• Deep understanding of how code runs on underlying hardware, including operating systems, algorithms, and data structures. Ability to optimize or troubleshoot code by understanding its execution and the impact on system resources.
• Experience handling production incidents, including root cause analysis, mitigation, and working through complex system failures.
• Strong communication skills, with an ability to explain technical concepts to both engineering and business stakeholders. Commitment to collaborative problem-solving and shared ownership of services.
• Proven experience in automating manual processes, building deployment pipelines, or managing configuration systems.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience with cloud platforms (AWS, GCP, Azure).
• Familiarity with container orchestration systems like Kubernetes.
• A track record of managing or developing distributed systems.
• Prior experience with Java in production.

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.  

• The salary range for this role is $165,00 - $298,800. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. 

• Bonus Potential: An incentive pay program offers payouts base