Solutions Engineer (Remote)

We are looking for a motivated, curious, and solutions-driven Solutions Engineer with a passion for helping customers solve complex challenges through technology. In this role, you will support the sales team in engaging prospects and customers, demonstrating technical value, and driving successful outcomes. You will play a key role in both new customer acquisition and expanding relationships with existing customers. Measures of success include contribution to deal progression and overall impact on sales team efficiency and success.

What you’ll do:

• Partner with Solutions Engineers and Account Executives to support strategic deals and customer engagements
• Support technical proof of concepts and demonstrations, helping to simplify the buyer’s journey
• Align customer pain points and requirements with proposed solutions
• Develop and deliver compelling product demonstrations
• Gather and communicate customer needs to product and engineering teams for future enhancements
• Conduct competitive research to inform positioning and strategy
• Assist in building financial business cases for prospective customers
• Manage technical aspects of RFP/RFI responses and documentation

What you’ll bring:

Curiosity

• A strong desire to understand customer challenges, industry trends, and evolving technologies
• Ability to quickly learn and adapt to new technologies and solutions
• Proactive approach to problem-solving, always looking for creative ways to add value

Collaboration

• Ability to work closely with sales, product, and engineering teams to deliver the best solutions for customers
• Willingness to share knowledge and contribute to team success
• A mindset of continuous learning and improvement through feedback and shared experiences

Solutions-Oriented Mindset

• A proactive approach to identifying challenges and proposing effective solutions
• Ability to translate technical capabilities into business value for customers
• Strong analytical thinking to support decision-making and sales strategy

Impactful Communication

• Ability to clearly articulate complex technical concepts in an easy-to-understand manner
• Strong written and verbal communication skills for presentations, customer interactions, and internal collaboration
• Confidence in delivering demonstrations and engaging with stakeholders at all levels

Preferred Skills & Experience:

• 2+ years of experience as a Sales / Solutions Engineer preferably in the SaaS space.
• Working knowledge of common cloud providers across tools including:
• Infrastructure - AWS, GCP, Azure
• Identity Management - Okta, Google Workspace, Entra ID
• Version Control - GitHub, BitBucket, GitLab
• Experience running trials and POCs and serving as the technical partner of the prospective customer throughout their evaluation.
• Solid technical background with understanding and/or hands-on experience in integrating cloud systems and API workflows
• Ability to creatively explain and present complex concepts in an easy to understand manner
• Experience working in a fast-paced, constantly changing environment
• Excellent written and verbal communication skills
• Excellent presentation and creativity skills

Benefits:

• Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
• HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
• 100% paid short and long term disability plus life + AD&D benefits
• Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
• Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
• 401K: Reach your financial goals while reducing your taxes

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers