Operations Clerk

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. 

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do

The Operations Clerk provides cross-functional operational support across multiple business functions, including Badge Fulfillment, Clinical Services Shipping, Mailroom Operations, and Onsite Operations Support. Employees will be assigned to a primary department but are expected to become fully cross-trained and may be assigned work across all Operations Processing & Support functions based on business needs, workload demands, and service level agreement (SLA)

requirements. This role requires strong attention to detail, organizational skills, customer focus, and the ability to accurately process time-sensitive work while maintaining quality standards. The Operations Clerk supports daily operational activities through shipping, mail processing, badge fulfillment, inventory management, data entry, customer correspondence, and clerical support duties.

This role is located fully onsite at our Fishers, Indiana site. Individual must be authorized and working from the United States. 

Responsibilities: 

• 60%: Cross-Functional Operations Support

  • Become fully cross-trained and proficient in all functional areas within Operations Processing & Support.

  • Support business continuity by assisting across Badge Fulfillment, Clinical Services Shipping, Mailroom Operations, and Onsite Operations Support as workload demands require.

  • Provide administrative and clerical support for operational functions.

  • Maintain compliance with departmental Standard Operating Procedures (SOPs), quality standards, and service level agreements.

  • Perform additional duties and special projects as assigned.

• 10%: Badge Fulfillment

  • Accurately print, package, and ship badges for badging clients.

  • Process badge fulfillment requests within established service levels.

  • Maintain inventory of badge production materials and supplies.

  • Monitor and resolve badge-related issues through communication with Customer Service and internal stakeholders.

  • Maintain accurate records and documentation related to badge production and fulfillment.

• 10%: Onsite Operations Support

  • Assist with onsite facility-related operational tasks as assigned.

  • Provide visitor support when needed.

  • Support office operations, supply management, and general administrative activities.

  • Assist with office organization, equipment coordination, and other onsite operational requirements.

• 10%: Mailroom Operations

  • Receive, open, sort, scan, print, copy, email, fax, and distribute incoming mail according to departmental procedures.

  • Process and prepare outgoing mail for FedEx, UPS, and USPS shipments.

  • Ensure all required documents, forms, and payments are accurately assembled and addressed before mailing.

  • Maintain accurate logs and tracking records for incoming and outgoing mail.

  • Support operational departments by ensuring timely and accurate mail distribution.

• 10%: Provide support to other groups for specialist projects on an “as need” basis.

What You Will Need to be Successful: 

• Education: High school diploma or equivalent required.

• Experience:

  • Minimum of 1 year of experience in administrative, mailroom, shipping, fulfillment, logistics, customer service, or related operational support functions preferred.

  • Proficient in Microsoft office suite, including Outlook and Teams.

• Other Knowledge, Skills, Abilities or Certifications:

  • Strong attention to detail and commitment to quality.

  • Effective written and verbal communication skills.

  • Strong organizational and time-management skills.

  • Ability to multitask and adapt to changing business priorities.

  • Proficiency with Microsoft Office applications and data entry systems.<