Customer Account Rep I (F/M/X)

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

About the role

• As a the Customer Account Representative I is the primary contact for internal and external customers and is responsible for providing exceptional service and the attention required to obtain optimal customer loyalty.
• You will be accountable for:
  • Responsible to enter and aid in the resolution of customer complaints and effective communication internally and externally.
  • Manage the customer order to delivery process ensuring order accuracy, including returns, debits and credits, and confirmation of on-time delivery.
  • Maintain and send customer reports as needed.
  • Submit master data changes.
  • Perform monthly reconciliation of business (month-end close activities).
  • Interface with businesses and Back Office to define and support customer requirements and standards and resolve order fulfillment issues.
  • Follow-up / investigate credit hold issues.
  • Professional interface with customers via phone, email and face to face.
  • Work with logistics and terminals to ensure sales orders are posted in a timely manner and assist with inventory reconciliation.
  • Recruit and educate customers on E-Commerce portal.
  • Provide back-up coverage for other CARs as needed.
  • Ability to work scheduled on-call coverage after-hours and on weekends per rotation.     
  • Work with Commercial, Logistics and Planning to develop strategies and plans in establishing customer and supplier partnerships to include all areas in the optimization of our supply chains.     
  • Miscellaneous projects as assigned.
• We offer employment based on an onsite working schedule.

About you:

• High School Diploma required. Bachelor Degree preferred.
• Experience using an ERP system required. Experience with SAP’s Sales and Distribution functions is a plus.

• Competencies:
  • G Suite knowledge.
  • Demonstrated ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven, team environment.
  • Excellent interpersonal, communication, and customer service skills.