Senior Business Systems Administrator - Salesforce

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for an Senior Business Systems Administrator to be a part of making this happen.

Location: Eden Prairie, Minnesota, USA (Hybrid role, 3-days a week in office)

About the Role

The Senior Business Systems Administrator works directly with key users of Salesforce to ensure maximum efficiency and capitalize on the full features and benefits of the tool.  This is based on various organization needs that drive improvements in order to enable teams to achieve their strategic business objectives.

We are seeking someone with excellent relationship, organizational, and technical skills who can interface directly with internal stakeholders to understand their business needs to translate, administer, and enhance the system accordingly.

Responsibilities

• Work with Business Applications Leadership and Internal Stakeholders to identify needed system changes and partner on adoption and change management.

• Manage new releases of Salesforce and efficiently roll out new features.

• Demonstration of a disciplined change control process.

• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, Flows, approval processes, installed packages, etc. within Salesforce

• Configure and maintain VisualForce pages, Apex code and Lightning Components

• Create new reporting capabilities and respond to ad-hoc reporting requests as needed.

• Manage all processes that impact / relate to your application, Salesforce.

• Responsible for configuration, design, functionality and end-user support of the Salesforce application platform.

• Identify production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes

• Responsible for maintaining system security and integrity.

• Knowledge and understanding of all integrations that exist within your tool set and how changes, enhancements and new functionality adds mesh with and possibly affect the AWN application ecosystem.

• Reference and update (where applicable) existing documentation regarding Salesforce support and enhancement management.

• Troubleshoot all outages and produce root cause analysis reports as needed.  Ability to communicate with leaders and/or executive leadership as needed with updates during and after emergency outage windows.

• Install new Managed Packages and tools within Salesforce environment.

• Provide technical support and assistance as required to strengthen relationships between Business Applications and primary stakeholders within internal user community.

Who You Are

• Strong problem-solving skills.

• Ability to understand our organization’s business.

• Ability to understand our Business Tool eco-system.

• Ability to quickly acquire working knowledge of connected business tools is a plus (Gainsight, Marketo, Outreach, etc.).

• Ability to manage individual work efforts as part of Jira Sprint/Release process.

• Collaborative and consultative abilities to work with non-technical end users.

• Aptitude for eliciting user requirements and developing both process and technical solutions.

• Computer literate and proficient in standard office applications Word, Excel and Outlook.

Minimum Qualifications

• 5+ years Salesforce administration and/or development experience.

• Salesforce Administrator Certification required

• Willingness to continue growing through experience and/or study and certification

• In-depth knowledge of the standard capabilities of Salesforce.

• Experience with JavaScript, Apex, SOQL and HTML

• Detail oriented and self-starter with strong written and interpersonal skills

• Collaborative and consultative abilities to work with non-technical end users

• Aptitude for eliciting user requirements and developing both process and technical solutions

• Ability to work independently, as well as part of a team

• Working knowledge of the Lead