ServiceNow Solutions Architect, ITSM/CSM (Remote East/Central Time Zone)

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Solutions Architect, ServiceNow ITSM/CSM

Job Summary:

The Solutions Architect (SA) is responsible for leading a technical team through the deployment of a Contender Solutions project in ServiceNow. The SA works with the Project Manager (PM) and Business Transformation Consultant (BTC) to help guide the client to decisions that provide value for their business while adhering to industry and Contender best practices.

Travel:

This is a remote role for individuals residing in Central or Eastern Time Zones.  Required travel will be ------

Job Responsibilities:

• Understand and explain industry and ServiceNow best practices.
• Understand and explain Contender products and service offerings.
• Lead the implementation of delivery projects, including:
  • Conducting demos and working sessions with the client
  • Gathering requirements from the client
  • Design solutions to maximum value while minimizing technical debt
  • Refining Agile stories and tasks
  • Assigning work to technical consultants
  • Reviewing work of technical consultants

Required Skills:

• Experience with the ITIL framework
• Ability to develop on the ServiceNow platform including configuration and customization
• Strong JavaScripting experience
• Strong interpersonal and communications skills

Additional Desired Skills:

• Experience leading a team to develop and configure ServiceNow
• Experience explaining ServiceNow solutions to business stakeholders
• Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.
• Experience with Agile methodology (including story refinement, testing, and scrum)
• Working knowledge of how configuration management factors into the ITIL framework
• ServiceNow System Admin Certification
• ServiceNow Implementation Specialist Certification

Education and Experience:

 

• Bachelor's degree or the equivalent work experience and/or military experience
• At least 7 years’ experience as an administrator of ServiceNow platform
• Expert knowledge of ServiceNow ITSM and CSM modules, preferred experience with implementing

 

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT tea