Client Experience Summer Internship

Join us for an immersive eight week internship experience in the exciting world of SaaS and hospitality. As a client experience intern, you will dive into the heart of our business, partnering with our client onboarding, strategy and retention, support, and success teams. This opportunity promises an in-depth exploration of the important role client experience plays within a business, spanning client education, data analysis, value creation, and client retention and adoption.  Our ideal intern is collaborative, coachable, creative, and excited to build a foundation for a career in SaaS client experience.  This internship is designed to challenge you while allowing you to showcase and develop your skills alongside several CX teams and leaders.  This is a fully in-person internship based in our Atlanta office, but you will work and communicate with team members who are both in-person and remote.  

What You’ll Do:

• Ensure clients are meeting launch deadlines via emails, calls and texts. 
• Outline needs and next steps for the client to complete onboarding (sending website previews, menu QA notes, reminders of outstanding tasks, etc.) 
• Menu and web design QA to ensure the submitted requests meet the expectations of the OBC before sending for their review. 
• Undergo training to become proficient in setting up clients on Popmenu’s marketing suite. 
• Log activity dates and details of client interactions for tracking and reporting purposes. 
• Identify and document accounts with potential risks or issues that need further attention.’’ 
• Work with clients live on Popmenu’s software to schedule business reviews with the Client Success Managers 
• Put together data to help clients see how they’re meeting their goals in Popmenu 
• Complete ad hoc client projects such as drafting mass communications, reviewing client data, etc. 

What Will Set You Up for Success:

• Currently enrolled in a business, advertising, sales, or communications program 
• Strong verbal and written communications skills 
• Eagerness to learn and develop strategic skills 
• Ability to work well in a collaborative team environment 
• Capability of managing multiple projects at once 

Benefits Gained from This Internship:

• Technical proficiency in using various tools on a software platform. 
• Tangible experience in a fast-paced client facing environment.  
• Exposure to cutting edge client experience concepts and methodologies.  
• Mentorship and guidance from experienced client experience practitioners.