Senior Solutions Architect

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of over 3,500 experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.

About The Role

As a Solutions Architect working in our Solutions team, you’ll be responsible for Lead the design and implementation of complex solutions for new and existing clients, being the technical expert for customers throughout the presales process working closely with sales team to ensure account wins.

What You’ll Do

• Solution Delivery:
  - Lead the design and implementation of complex solutions for new and existing clients, ensuring they align with the clients' business objectives and requirements.
  - Collaborate with cross-functional teams, including developers, engineers, and project managers, to ensure successful delivery of the proposed solutions.
  - Define project scope, deliverables, timelines, and resource requirements, and actively manage project risks and issues.
• Client Engagement:
  - Act as the primary technical point of contact for clients, understanding their needs and pain points, and proposing appropriate solutions to address them.
  - Conduct workshops and discovery sessions with clients to gather detailed requirements and provide expert guidance on technical aspects of the solution.
• Product Organization Liaison:
  - Work closely with product managers and product development teams to communicate client requirements and feature requests, contributing to the product roadmap and evolution.
  - Participate in product planning sessions to provide insights on technical feasibility and scalability of new features or enhancements.
• Pre-sales Support:
  - Collaborate with the sales team during the pre-sales process, providing technical expertise and insights to create compelling demonstrations and proposals for potential clients.
  - Assist in articulating the value proposition of the proposed solutions and addressing technical concerns raised by clients during the sales process.
• Technical Demos:
  - Develop and deliver engaging technical demonstrations and presentations to showcase the capabilities of the company's products and solutions.
  - Tailor demonstrations to address specific client needs and use cases, emphasizing the unique selling points our the solution.
• Technical Expertise:
  - Maintain an up-to-date knowledge of the company's product offerings and capabilities, as well as industry trends and emerging technologies relevant to the solutions provided.
  - Provide thought leadership by identifying opportunities to leverage new technologies or approaches to enhance the company's offerings and improve client satisfaction.
• Team Collaboration and Mentoring:
  - Collaborate with other solutions architects and technical teams to share best practices, lessons learned, and technical insights.
  - Mentor and guide junior members of the solutions architecture team, fostering their professional growth and development.

What We Need

• 5+ years experience working as a Solutions Architect/Product Manager delivering complex solutions involving automation or other technical integration.
• Experience working in Retail, Finserv or Healthcare space desired
• Experience delivering demos to and managing relationships with clients, and engaging with senior client stakeholders at a C-Suite level.
• Experience working in a fast-moving and agile product environment.
• Comfort with complex technical challenges, and good analytical skills.
• Strong leadership and organizational abilities.
• Previous experience in a strictly technical role (e.g. software engineer) is useful but not required.

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around