Mortgage Telesales Loan Officer (USCC)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

Mortgage Telesales Loan Officers are specialized Lending Officers who consult with both current and new-to-bank Customers about current and future lending needs. Through a mix of inbound and outbound phone calls, this job delivers Legendary Customer Service by engaging Customers over the phone to gather information about their unique financial situations, needs, and objectives. This role works in a Contact Center team environment, accountable for achieving both individual and team objectives. This job promotes strong and lasting Customer relationships by delivering a Legendary Customer Experience through ongoing communication and assisting Customers with meeting their financial goals.

Depth & Scope:

• Provides sound advice at every Customer interaction, contributing to a Legendary Customer Experience
• Prospects and develops understanding of other financial objectives, assesses Customer information and suggests appropriate product and service solutions based on Customer needs
• Ensures Customers understand the value and benefits of suggested alternatives and closes sales
• Meets the needs of Customers by offering advice based on their total financial situation and possessing a thorough knowledge of Customer life cycle needs
• Plans and executes relationship building activities
• Ensures Customer problems are handled appropriately, escalating issues when necessary
• Possesses expert knowledge of TD products and services, and sound knowledge of products offered by other bank partners
• Possesses comprehensive knowledge of the entire footprint, competitive offers, and economic trends
• Evaluates various TD loan programs from a broad range of TD Mortgage and HE loan options to suggest appropriate loan products that meet Customers' specific needs
• Reviews and communicates terms of residential mortgage with Customers and internal business partners;  also responsible for communicating underwriting decisions, including offers and/or counter-offers
• Proactively makes outbound calls to Customers who have inquired about our lending products through multiple channels as well as following up with prospects from Marketing lists and/or ongoing campaigns
• Takes ownership of Customer concerns and resolves Customer issues at first point of contact
• Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
• Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce
• Must be proficient supporting outbound dialing efforts, digital engagement, and effective pipeline management
• Sells and originates residential mortgage loans
• Contributes toward the achievement of Contact Centerbusiness objectives by meeting or exceeding individual sales goals
• Ensures Legendary Customer Experience with ongoing communication throughout the entire loan process
• Possesses an entrepreneurial spirit, thrives in a fast paced dynamic sales/service environment
• Contributes toward the achievement of Contact Centerbusiness objectives by meeting or exceeding individual sales goals and other key performance targets including conversion and pull thru targets
• Contributes to the Contact Centerobjective for Operational Excellence by adhering to Credit, Compliance, audit, average handle time, adherence and all non-phone activities
• Identifies opportunities for referrals to other lines of business
• Knowledgeable of and complies with Bank and industry codes of conduct and regulations
• Must maintain an activ