AY Residence Life Business Service Assistant (BSA) (WS-ST2)

Job Title: Business Service Assistant - BSA (WS-ST2)

Classification: Student Employee

Department Name: Office of Residence Life

Department Address: Tomson Hall Room 148, 1520 St. Olaf Avenue, Northfield, MN 55057

Unit Number (5 digits): 15141

Length of Position: 2026 - 2027 AY

Training/Arrival Period (Required):

• Move-in to the Residence Halls, Wednesday, September 2nd; 4:00 p.m. - 10:00 p.m

• Training Begins, Thursday, September 3rd; 1:00 p.m. - 7:00 p.m

• New Student Move-in: Friday, September 4; 7:00 a.m. - 3:00 p.m

• Move-in Transition: Saturday, September 5 - Sunday, September 6 

• • Dates without timeframes will be defined for the staff member during the Training. 

Supervisor: Associate Dean of Students for Residence Life & Student Conduct/Designee

Wage Range: $12.00-13.00/hour 

I. Description/Purpose of the Position: The Business Service Assistant (BSA) is a student position providing administrative support to the central Residence Life office team. The position acts as a representative for Residence Life. The individual will be responsible for organizing receipts, bills, and financial information. The Business Service Assistant (BSA) must be adaptable, efficient, and effective in their communication as well as work with limited supervision or within a project-based team performance environment. 

II. Transferable Skills:

• Teamwork: Working closely with coworkers and supervisors to keep the office running smoothly every day.

• Problem Solving: Learning how to fix office delays and find better ways to organize daily desk work.

• Professional Communication: Improving speaking and writing skills while answering questions from parents, guests, and campus partners.

• Managing Information: Learning how to safely handle private student records and accurately keep track of office supplies.

III. Duties and Responsibilities: 

1. Administrative Support and Office Operations:

2. • Receive, sort, and distribute physical mail and documents

   • Receive phone calls and direct them to the appropriate resources; manage call lists and make outgoing phone calls

   • Support data entry and assist with creating and maintaining department files, records, and storage systems (physical and electronic). 

   • Manage office email accounts

   • Support the opening and closing of the office

   • Schedule meetings as requested

1. Student Conduct and Operational Liaison:

2. • Work collaboratively with Housing Operations to correct behaviors of concern and provide appropriate disciplinary measures as necessary, within the scope of the position

   • Serve as a liaison between professional supervisors and BSAs

   • Serves as a lead with the housing operations system

   • Serves as a liaison and support for the following systems: card access, facilities work order, key management, community standards, and university operations

1. Assignments & Billing:

2. • Assist with housing records, damage bills, etc. 

   • Identify and explain the key financial working mechanisms of each residence hall and community.

   • Support the management of the housing operations system

   • Coordinate the housing assignment process 

• Support proper billing: room, board, and damage charges

1. Facilities and Environmental Health & Safety:

2. • Coordinate the residence hall front desk operations program

   • Coordinate housing sustainability initiatives

   • Coordinate fire drills, fire safety awareness initiatives, and processes

   • Support building facility and cu