Customer Care Representative Pharma & Artwork Officer

NORIT Activated Carbon is a global leader in the production of high-quality activated carbon used across diverse industries. As the largest global manufacturer of pharmaceutical-grade activated carbon, we produce the well-known Norit tablets and capsules and other medicines, exported to customers worldwide.

With our production facility located in Klazienaveen and our sales office in Amersfoort, we are currently seeking a Customer Care Representative Pharmaceuticals & Artwork Officer to strengthen our team.

As a Customer Care Representative Pharmaceuticals & Artwork Officer, you’ll be the vital link between our customers, suppliers, and internal teams. You’ll manage customer orders from receipt to shipment, resolve service-related issues, and coordinate artwork and packaging materials to ensure compliance and excellence in delivery.

This role is for 32 hours/per week. Hybrid, but preference to work in Amersfoort office ~75%, all days on site during onboarding period would be required. Targeted start date - March 1, 2026, but can consider earlier start.

Key Responsibilities:

• Handle incoming customer calls and process orders accurately using internal systems.
• Coordinate order details, shipment schedules, and product availability with customers and internal departments.
• Resolve customer inquiries and complaints with professionalism and efficiency.
• Manage artwork approvals and updates in collaboration with suppliers, customers, and production.
• Ensure packaging materials are ordered and aligned with specifications.
• Liaise with Quality Assurance, Regulatory Affairs, and Production for artwork feasibility and compliance.
• Maintain organized artwork files and ensure the latest versions are available for production.
• Uphold internal policies, safety standards, legislative regulations, and GMP requirements.
• Contribute to process improvement initiatives.

Requirements

• Education: HBO degree preferred.
• Experience: Minimum 3 years in sales or customer service, preferably in the pharmaceutical industry.
• Knowledge: Familiarity with GMP and regulatory requirements.
• Languages: Strong communication skills in English and Dutch, German would be an advantage.
• Customer-focused mindset with attention to detail.
• Technical curiosity.
• Team-oriented with a collaborative spirit.

Benefits

• Be part of a purpose-driven team committed to quality and innovation.
• Work in a supportive environment that values continuous improvement.
• Engage in meaningful projects that impact global pharmaceutical operations.
• Compensation: 3372 - 3941 EUR/month depending on level of experience and qualifications (CLA role)
• 13th salary