Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Pharmacy Projects Specialist acts as a dedicated resource and serves as the primary point of contact to respond to Client requests for issue resolution, including delivery, contracts, pricing, account setup and credits, utilizing the Cencora support resources network where necessary. This role sources data and generates appropriate reports in support of customer initiatives and projects. This role ensures continued implementation of programs and solutions regularly updating customers on progress and status. This role is responsible for reviewing reports and purchasing history and assisting with implementation of initiatives targeted at customer savings.

Location: This role will serve as a high-level individual contributor for a health systems customer account in the Pittsburgh, PA area. This role is remote, but may require occasional travel to other customer meetings or internal Cencora events.

Hours: 8:30PM – 5:00PM ET, though periodically, this could vary according to business needs.

Responsibilities:

• Actively identifies and addresses Client (service) needs and issues within current contract with Cencora, determining appropriate internal support and escalating to the appropriate Cencora team(s) to ensure total end resolution.

• Provides, expert customer service support for all new account setup, new Client associate training and reporting out of the Cencora ordering platform.

• Serves as the subject matter expert (SME) for use of the Cencora ordering platform and health system report generation and interpretation.

• Partners appropriately with external client representatives and internal Cencora support to ensure business goals are met.

• Meets with Client stakeholders to establish mutually agreed upon timelines for reporting and progress updates.

• Participates in regularly required service compliance training. Completes all training on time.

• Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.

• Participates in projects focused on Client saving initiatives such as group purchasing organization (GPO) or contract optimization or inventory optimization.

• Works with internal Cencora teams on appropriate Client retention strategy, taking initiative to ensure needs and timelines are met.

• Performs related duties as assigned.

• Understanding and accountability to analyze the following (but not limited to) data functions:

• Allocation tracking reports

• Backorder reports

• Contract compliance reports

• Generic conversion opportunity reports 340B savings reports (where ap

• plicable)

• Quarterly business connects

• Savings opportunity reports

• Takes direction from account support team lead

Education:

Normally requires broad training in fields such as pharmaceutical purchasing, pharmacy technician, supply chain, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education. Pharmacy technician certification and/or experience as a pharmaceutical buyer highly preferred. Normally requires 2 plus years of experience within a pharmacy or healthcare finance department.

Skills and Knowledge:

• Strong verbal and written communication, strategic planning, and project management skills

• Ability to communicate effectively both orally and in writing; able to present information professionally and effectively to customers, associates, and managem