Sr. Manager, Payments & Fraud

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At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. 

Primary Purpose: The Sr. Manager of Payments and Fraud will help establish a Payments and Fraud function to drive strategies, optimize approval rates and payment fees.  The Sr. Manager will implement robust monitoring and reporting to track metrics, rates, performance and provide regular updates to cross-functional teams.  This role reports into the Sr. Director, Retail Accounting, Payments and Fraud.

The successful individual will leverage their proficiency in Payments and Fraud to...

• Manage relationships with payment providers and stay current on industry trends
• Be responsible for ownership and compliance of merchant payment agreements
• Strong understanding of card network rules and regulations
• Maximize revenue and optimize payment fees
• Manage fraud risk across various areas through an ideal combination of strategies, data, infrastructure, people and processes
• Partner with fraud provider to continue to strengthen machine learning and our suite of automated controls
• Ensure no gaps in data integration; increase real time monitoring and alerting on anomalous behavior, create stronger feedback loops
• Dashboards / reporting and analytics (KPIs) including tracking optimizations / savings over time
• Cross functional collaboration – Marketing, IT, Customer Service, Cyber Security, Product, Retail Accounting and FP&A
• Additional projects and ad hoc work as necessary

The accomplished individual will possess...

• Strong written and verbal communication and interpersonal skills
• Excellent team player who works extremely well in a collaborative environment
• Detail-oriented, highly analytical, and strong project management skills
• Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities with a positive attitude
• Strong understanding of regulatory compliance related to payments and fraud prevention
• Proficiency in using fraud detection tools, analytics, and data-driven decision-making
• BA/BS required, MBA a plus
• 5+ years of payments and fraud experience
• A strong understanding of the Retail payment and fraud space
• Ability to take initiative and own projects to compl