Clinical Applications Manager (1.0 FTE)

Purpose

The Clinical Applications Manager provides leadership, guidance and supervision to the Clinical Systems Applications team and is
responsible for specific tasks associated with the planning, implementation, and successful execution of the clinical application
systems at Neighborcare Health. This role is responsible for designing appropriate organizational team structures; work assignments; and training plans. The Clinical Applications Manager will ensure proper alignment of projects to organizational goals; and assign responsibilities to team members by matching resources with the required skill sets necessary to support both project initiatives and production support. This role will work closely with leadership across the organization to ensure that user requests, clinical standards, and compliance requirements are considered in the course of defining project plans, implementation of upgrades, and other activities associated with adopting or maintaining clinical systems.

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program

PRIMARY RESPONSIBILITIES

• Provides leadership and coordination of work to the Clinical Systems Application team.
• Responsible for clinical system adoption and results.
• Provides management and execution of enterprise projects throughout the project lifecycle.
• Creates and executes a roadmap for deliverables based on requirements, projects, and support functions, including training.
• Assigns appropriate resources to support project initiatives and production support.
• Collaborates closely with multiple teams and stakeholdersto manage all clinical applications in the portfolio.
• Represent Neighborcare in strategic meetings with clinical application vendors and partners.
• Works closely with vendors to ensure successful performance of products, including risk mitigation strategies and fixing problems.
• Develops clinical application strategies in collaboration with leaders in the organization and other Neighborcare functional teams.
• Acts as a business relationship manager among stakeholders to provide project definition, process leadership, timeframe, cost, delivery, issue resolution, risk mitigation and status communication.
• Develops and analyzes metrics associated with application performance.
• Serves as a backup and as an escalation point for the clinical systems application team.
• Other duties as assigned.

KEY SKILLS, KNOWLEDGE & ABILITIES

• Required for this job: 
• Strong understanding of clinical workflow principals and concepts and how they are integrated into the in EPIC Electronic Health Record system
• Skill in the use of computers, preferably in a Windows/Microsoft-based environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse  community.
• Ability to develop and maintain record keeping systems and procedures.
• Skill in organizing resources and establishing priorities.
• Ability to assist, advise, and train clinicians and/or other professional staff in usage of clinical applications.
• In-depth knowledge of clinical protocols, procedures, and standards.
• Ability to apply critical thinking to business and technical problems.

Preferred for this job:

• Project Management experience.

EDUCTION

Required: Bachelor's degree in Computer Science, Business, MIS or related field.

Preferred: EPIC Ambulatory Certifications

Years of Relevant Experience Required:

• 8-years related work experience, including at least five (5) years working with Electronic Health Records.
• 3-years experience managing multidisciplinary teams.

 Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
Our service commitments were created by staff members, leaders, board members and patients.  We use these as a guide and expectation for how we treat our patients and each other.  You may learn more about our service