Senior Program Manager, Heavy Bulky, EU SellerFlex

We are looking for bright and ambitious individuals to join the EU 3P Heavy Bulky team to make Amazon the preferred Heavy Bulky platform for our Customers and Sellers, a focus area for EU Amazon. In the 3P Heavy Bulky business we are constantly innovating to deliver best-in-class experience including premium services Scheduled Delivery (SD), Room of Choice (RoC), and additional services like installation, unpacking, recycling etc. to our customers that buy products such as fridges, sofas, large screen TVs, furniture etc. SellerFlex enables 3P Heavy Bulky Sellers to provide FBA parity customer experience whilst shipping from their own warehouse. The role will be responsible to define and execute strategies to bridge Customer and Seller experience gaps, and scale the EU SellerFlex program.

What is the role?
You will join us as a Senior Program Manger and own multiple EU SellerFlex program work streams including Topline, and Recruitment. You will drive initiatives to improve Customer and Seller experience.

This role can be flexibly performed from Luxembourg, London, Munich, or Madrid.

Key job responsibilities
- Own EU SellerFlex Topline (LT) goal
- Own EU5 SF Recruitment (in-partnership with Country Team) goal
- Co-own/ support 3P Heavy Bulky's 3 Year business planning, short-term and long-term strategy to help deliver multi-billion-dollar business.
- Understand EU SellerFlex Customer and Seller experience gaps, and define strategies to bridge them
- Represent SellerFlex in regular business reviews and leadership forums
- Work with partner teams including Sales, Account Management and Transportation to streamline processes and define new SOPs to accelerate Seller flywheel
- Lead country specific sellers training and readiness program

Basic Qualifications

- Bachelor's degree
- Experience in English-language communication skills, both written and verbal
- Experience communicating and presenting to senior leadership
- Experience using AI-powered tools to enhance productivity, automate workflows, and improve program delivery efficiency
- Strong analytical skills with experience using data to drive decisions and measure program impact
- 7+ years of program or project management experience delivering cross-functional initiatives
- Experience managing programs in a fast-paced, ambiguous environment

Preferred Qualifications

- MBA or Master's degree
- PMP, Six Sigma, or equivalent program management and lean management certifications
- Experience with business analysis and P&L management

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