Compliance Customer Onboarding Program Manager, Cash App

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

We are looking for a Compliance Customer Onboarding Program Manager to join Block and support the continued build of our Cash App Customer Onboarding Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by developing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

You will report to our Customer Onboarding Compliance Program Lead. You will support the KYC operations team by contributing to the design, effectiveness and create preventative measures to ensure detection and ongoing review.
You will work with Compliance Leads and other relevant partners to ensure our program complies with all applicable laws and regulations across jurisdictions. You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities.

You will:

• Be a compliance subject matter expert for the Customer Onboarding and management team
• Identify, evaluate, develop, revise, and ensure the adequacy of Customer Onboarding Compliance programs, policies and procedures as it relates to KYC 
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Draft and maintain requirements and relevant documentation for changes to the program in accordance with regulatory updates, new products, and overall Compliance team policies and procedures
• Stay apprised of regulatory developments, industry trends and Cash App roadmaps to drive decisions
• Accurately and effectively communicate our compliance position and programs to auditors and cross functional teams
• Work closely with our technical teams to walkthrough compliance control requirements, understand technical design solution and potential monitoring scenarios for risk mitigation
• Communicate the progress of and oversee the end-to-end implementation of each compliance control and operational change to leadership and relevant stakeholders
• Demonstrates strong program and time management skills with ability to multitask and prioritize multiple requirements in complex programs
• Drives compliance through influence, use of data and risk-based approaches 
• Demonstrate passion for solving problems, ability to think critically and analytically, listen actively, and communicate with impact both written and verbal
• Be comfortable with operating in ambiguity and adapting to changing priorities

Qualifications

You have:

• 8+ years in the compliance industry, with experience in managing compliance customer onboarding programs in the financial industry
• Strong analytical and metrics driven approach to create substantiated solutions
• Operational knowledge in building a sound Compliance program
• Knowledge in payment regulations and scheme rules, knowledge of areas of Cards and peer-to-peer payments also ideal
• Strong Regulatory knowledge and industry trends
• Be comfortable engaging with Technical teams for solutioning compliance program controls
• Ability to execute independently and work with team members of all levels
• A mindset to deliver results proactively, resourcefully, and methodically

Even better:

• Relevant industry certifications (CAMS, CFE, CFCS, and CRCM)
• Experience with Analytics tools and Looker or Tableau
• Experience in Cryptocurrency regulations

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s start