Funeral Home Manager

Why Work for Bustards & Jacoby Funerals, Cremations and Receptions?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position will be responsible for managing a team to ensure quality operations, regulatory compliance and continued improvement to exceed our client family satisfaction. 

Essential Functions

• Provides the tools and support to the Operations team to enable them to meet or exceed our client family needs.
• Supports the co-workers with coaching, training, mentoring, transparency, accountability, prioritization, root cause and trend analysis, onsite support and communication.
• Ensures co-workers are aware of the Park Lawn Mission Statement, Handbook and Safety procedures.
• Drives project management responsibilities by continuous improvement of the processes, cost control, reporting and metrics. Projects could include but not limited to facility planning, startup of a funeral home/cemetery.
• Responsible and accountable for implementing and administering the Safety Policy, for maintaining a safe work environment and for promptly identifying and resolving any problem areas.
• Successfully manages business to achieve the location’s annual financial and marketing goals.
• Other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Required Education, Experience, Certifications and Licensure 

• Four-year degree or equivalent combination of education and experience preferred required. Bachelor’s degree strongly preferred.
• Minimum of 3 years of Funeral Home management experience preferred.
• Minimum of 6 years of Funeral Director experience.
• State Funeral Service License preferred.
• Valid state issued driver’s license in good standing and acceptable driving record. 

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently. Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment. 

Supervisory Responsibility

This position has direct management responsibilities, including hiring, firing, performance management and disciplinary actions as needed.

Physical Demands and Work Environment

The physical demands described her